Dyanna G.
The refuse to refund even with my cancellation of the subscription
My furbaby won’t eat it. I was using the trial. I cancelled the subscription and they processed the order the same day. When I saw I had an order sitting on my doorstep I called to send it back and remind them I had cancelled. They said I couldn’t get my money back and had to keep the food. So angry! I have $100 in food that my girl won’t eat!!! Tabitha the representative said there was nothing I could do. This was the air dried food and they can’t take it back.
Response from The Pets TableMar 20, 2024
Hi Dyanna! Thank you for your review! It is feedback like yours that helps us grow and improve! We were sorry to learn that your fur baby hasn't been enjoying the meals, but we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be contacting you to discuss the matter further. Thank you for being the best part of The Pets Table!


