PetLabCo.Reviews of thepetlabco.com

Great customer service

When my dog died I could find no way to initiate a return or to stop the automatic shipment for a refund. I have several containers that I need to return but literally no customer service to be found. Update: In desperation I sent an email to support at petlabco.com and it appears they are possibly going to contact me. Hopefully I will be upgrading this to 5 stars before this is over.

My poor 12 year old Lakeland terrier had been getting very itchy and sensitive all over his body and chewed his feet a lot. Within a week of having these chews I noticed a massive improvement really amazing and I was so please I could cuddle him without him flinching at my touch. Sad to say 6 months later the chews started loosing their effectiveness and now 8 months in he is back to chewing his feet and scratching 😢 I am going to try another product to see if I can alternate them. I assume their bodies get used to the ingredients.

I am 150% happy with Petlab! Always on time and correct!

Did not know the damage this was causing to my dog until one day she stopped eating and became very ill. Pancreatitis the vet said, after finding my 11.5 yo Dobie dehydrated and wobbly on her feet. $2000 dollars later, after 2 days of vet treatment ( IV fluids/a battery of tests/ all day stay at doctor etc), she did not get better and progressively became unable to get up, stand or walk independently. She grew more withdrawn and lethargic. We drove two hours in a panic to get her the soonest MRI appointment available (thank you West LA VCA). We knew there had to be more going on than pancreatitis as it seemed that neurological complications were kicking in rapidly. I am so mad at myself for not reading the label more carefully, nor the many reviews that out this product as not only useless, but TOXIC. I failed to do my usual research, trusting that this product would indeed help my dog. NO!!! It did not. My dog became so unwell. I cannot bear to think that it is my fault that she is no longer alive. . .That a product, seemingly harmless, affected my dog's pancreas, nervous system and heart. She was a healthy senior dog...Recently had her check up, and this poison, marketed so innocuously made her sick to death. Literally. PLEASE read the label carefully. Also, dosage of 1 tsp per 8 oz of water makes no sense without taking into account the size/weight of your dog. Something is not right with this kind of dosing. The directions on the bottle say daily 1 tsp and yet when I received emails questioning dose, the company said that for "efficacy" to add 1 tsp per 8 oz, 2 tsp per 16 oz, etc, to fill her water bowl. There are many adverse reactions that have come to light via reviews and it is no coincidence when others have had similar experiences. I am sick about it, and now can only warn others. Please find a different, more natural product that isn't about feeding your dogs chemicals. There is NO other explanation for the quick deterioration of my once vibrant and healthy fur baby. I am now $6000 in debt from hospital bills. I am sickened that the USA has such substandard laws regarding chemicals in our ingestible products. Although from further investigation, this company is based in London. I also have learned a big lesson and feel the least I can do now is shed light on my unfortunate turn of events by reaching out to alert others. This product should not be available for purchase. And the reply below from the company is some generic string of words, a stock response that means nothing. It’s their standard verbatim. Go back to swindling, PetLab. You don’t care about me or my dog. Meanwhile, I will continue to inform and alert the public.

I had an issue with the chews sticking together and, within hours of my submitting an inquiry, a replacement was on it's way. Good customer service can make or break a client relationship. Petlab Co. exhibited the best of customer service.

Kayla was amazing in helping me choose and purchase the right supplement for my sr. lab who has weak, sore hind legs. I will ask for her again.

Delay on delivering the items purchased