PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing13,463 approved reviews, newest moderated first
James R.
I ordered too much I only want one can and I pressed the wrong button so please help me and call me back, Thanks James Roosa
Response from PetLabCo.Jul 28, 2021
Hi James, We are truly sorry to hear of the difficulties you encountered while ordering. We'd be happy to look into this for you. Please provide your order ID and we will reach out to you. All the best, Petlab Co.❤️
Yanira G.
Petlab Co. has taken and resolve my manner in the most professional way , I am very happy with my results.
Response from PetLabCo.Jul 28, 2021
Hi Yanira, We couldn't be happier that we were able to settle the situation already 🥰 We will always strive to make everything right for you. It is our goal to keep you as a satisfied customer and make your future experience a lot better.❤️ All the best, Petlab Co.
Marisela D.
My dog got a diarrea and vomiting with your Omegas and your probiotics. I am not buying your products again. Sorry
Response from PetLabCo.Jul 30, 2021
Marisela, We're sorry to hear that your pup isn't feeling well. We’d like to reassure you that your pets and their wellbeing are our no. 1 priority and our products do not contain any ingredients that would cause any adverse effects under normal circumstances. We respect that each pup is unique and has different physiological needs. We will look into this matter further and provide you a resolution. A representative will be reaching out soon. Petlab Co.
Cathy M.
Love Petlab Co. Both my small dogs have had bad teeth since the day I adopted them. The dental formula has been instrumental in their dental health. I couldn't be happier with this product! Thank you Petlab Co!
Response from PetLabCo.Jul 28, 2021
Hi Cathy, Thank you for your kind feedback. We're so happy to hear you're already seeing such fabulous improvements!🥰 We couldn't be happier to hear their teeth and breath have had great progress and we hope we can keep helping them maintain a squeaky clean mouth. Keep in touch, we love hearing great success stories like yours!❤️ All the best, Petlab Co.
Jim S.
Started our lab Stella 2 years ago on joint chews. Vet said she had the spine of a 12 year old dog, she was 5, and hips were bad as well, she could hardly walk. Now she ays keep away with her brother Gunner like a pup, REALLY. My daughter now uses the chews on her dog.
Response from PetLabCo.Jul 28, 2021
Hi Jim, Thank you for your kind words! We're so happy to hear that your Stella is already improving with our chews. She must be feeling so much better, younger and more agile! 🥰 We're grateful that you have allowed us to help her, please keep us updated about her progress.❤️ All the best, Petlab Co.
Dusty
They are pretty expensive but would be worth it if they had an effect on my dogs itching. Unfortunately rugers ears still itch like mad, shaking his head makes his leg shake because it slightly itches his ears. Spent a good chunk of money on these and my pup still itches out of control. Maybe we should have just put the cash towards some real meds. Others have left great reviews but for my larger 45lb dog these couldn't fix his ears. And at nearly 50lbs he has to have a few so they run out quick. Dont advise taking the risk for larger dogs unless you have deep pockets.
Response from PetLabCo.Jul 30, 2021
Our apologies that you did not see the desired effects you were hoping to achieve. We respect that each pup is unique and has different physiological needs or underlying conditions. There are some options we can discuss in regard to getting you the desired changes you were hoping for and the most cost effective way to make this happen. A representative will be reaching out soon. Petlab Co.
Jaime
Their products are good, but their website and customer service are not. My mom has a subscription for itch-relief chews for her dog, and they repeatedly her that her payment method failed even though the information is correct. I logged into her account, verified it and then re-entered it just in case. She has called customer service four times to try and get the product shipped as the product is effective, but the dog is itching like crazy without it. They tell her it will be shipped, and then she gets an e-mail telling her the payment method failed again and to update it. She called again today, and they told her it shipped. How did the product ship without payment? She has a subscription for dental rinse billed to the same debit card, but there are no problems with that one which I don't understand. One of the representatives she spoke to was working from home, and her children were screaming in the background so I think they may be a little overwhelmed.
Response from PetLabCo.Jul 28, 2021
Hi Jaime, We are terribly sorry for the inconvenience caused. Rest assured we are constantly working with our development team to improve the customer buying experience. We're sorry you have not found the customer services team to your standard, and we would like to make this right for you. We'd be happy to look into this for you however we are unable to locate an account. Please provide your order ID and we will reach out to you. All the best, Petlab Co.
Sean C.
Kayla was great again she helped me out with the issues I was having. She mailed me a whole new order of probiotics and refunded me the full amount for the order for the issues I was having. My dog trigger thanks you and you should get a promotion he says to manager!!!!! Thanks Kayla for you excellent customer assistance!!!!!!
Response from PetLabCo.Jul 28, 2021
Hi Sean, We're honored to hear that you found satisfaction with our customer service! 🥰 Kayla will definitely feel happy to read what you wrote.😊 We appreciate you choosing us and we hope to see you again. Please let us know if there is anything else we can help you with.❤️ All the best, Petlab Co.
