PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

13,463 approved reviews, newest moderated first

Chanda T.
Jun 7, 2026
Product didn’t work for my cocker spaniel.
Subscribed to receive this product for over 3 months. I gave this probiotic to my cocker spaniel daily hoping it would cut down on the itching and feet licking. It showed no change. Canceled my subscription and looking to try something else.
Response from PetLabCo.Jun 8, 2026
Hi there, Chanda! We’re sorry to hear you have not seen the desired results. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®
Buckeyemaid
Jun 7, 2026
Product overview
Just starting products and trying to get to 90 day point to see if it will help my corgi
Response from PetLabCo.Jun 7, 2026
Hi there, thank you for taking the time to leave this feedback. Thanks for joining our pack! We’d love to hear about your pup’s progress, and we’re here to support you both along the way. Please don't hesitate to reach out with any questions or concerns! Best regards, PetLabCo.®
Vito
Jun 7, 2026
I saw a change in her itching and…
I saw a change in her itching and licking in the first month. I also noticed her fur is much smoother and softer especially after her bath.
Response from PetLabCo.Jun 7, 2026
Hi Vito, we're so happy to hear about your furry friend's progress. We look forward to hearing this kind of stories so please feel free to keep us updated. Thank you for taking the time to leave this review, please reach out if any questions or concerns arise. Best regards, PetLabCo.®
richard P.
Jun 7, 2026
I've been trying to cancel my…
I've been trying to cancel my subscription with you guys for months I can't get into the website it won't let me verify my account you don't have a 1-800 number you don't have an open chat line You've made it very difficult to stop a subscription. Update: pet lab Co has reached out to me and they did cancel my subscription and even though I hadn't requested such they refunded the last charge that they had put on there. So thank you to them. They still need to revamp their website and make it easier to activate your account and easier to contact customer service if you can't. However, I am satisfied in the outcome that they have gotten back to me.
Response from PetLabCo.Jun 7, 2026
Hi Richard, thank you for taking the time to leave this feedback. We're sorry to hear about these cancellation frustrations. We've sent you an email to resolve this for you, we hope to hear back from you. Best regards, PetLabCo.®
Judy
Jun 7, 2026
my dogs like your product and will take…
my dogs like your product and will take as is without any other additional treat. My only problem is that I just can't get the delivery schedule right. Either I am getting my next month supply before half way through my order or else if I delay there is a gap in giving the chew to my dogs.
Response from PetLabCo.Jun 7, 2026
Hi Judy, thanks for taking the time to leave this feedback. We're glad to hear your dogs are enjoying it. We've sent you an email to further assist you with your subscription. We're available via phone and chat as well, we hope to hear from you soon. Best regards, PetLabCo.®
Marilyn M.
Jun 7, 2026
Because it really helps my dog
Because it really helps my dog
Response from PetLabCo.Jun 7, 2026
Hi Marilyn, thank you for sharing your positive experience with us. We're glad to hear your dog is enjoying the product. We're here and happy to help, so don't hesitate to reach out with any questions, concerns or any updates with your dog. Best regards, PetLabCo.®
James C.
Jun 7, 2026
The two containers of dental powder…
The two containers of dental powder arrived on time and in good shape. I had skipped a shipment because I had two full containers when the shipment was scheduled. I ran out the day before this shipment arrived. Great timing! I’m a happy customer because of the service and my two dog’s teeth are white and plack free.
Response from PetLabCo.Jun 7, 2026
Hi James, we are so pleased to hear about your positive experience and the timely delivery! We appreciate you taking the time to leave this review. We're here and happy to help, so please don't hesitate to reach out with any questions or concerns. Best regards, PetLabCo.®
Laura F.
Jun 6, 2026
Delivery is always on time
Delivery is always on time
Response from PetLabCo.Jun 7, 2026
Hi Laura, we appreciate your kind words. We're glad to hear about your positive delivery experience! Please feel free to reach out with any questions or concerns. Best regards, PetLabCo.®

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