PetLabCo.Reviews of thepetlabco.com

My dogs did not like the product, I cancelled my subscription and they still took my money. I tried to contact customer care but the email did not deliver. I went round and round trying to get in touch with them. It’s a con. I would not recommend. (UK)

1. Website User Experience (UX) & Design The Good: The website is incredibly polished, modern, and easy to navigate. It uses high-quality imagery, clear text, and simple category breakdowns (Gut Health, Dental, Skin & Coat, Joint Mobility). The mobile shopping experience is seamless, and checking out is very straightforward. The Catch: The site is heavily optimized for conversion and upselling. It uses classic e-commerce pressure tactics, such as prominent "Subscribe & Save" defaults (which auto-enroll you into recurring shipments) and bundling recommendations. If you aren't paying close attention at checkout, you might inadvertently sign up for a monthly auto-ship program. 2. Product Transparency & Ingredients The Good: They clearly list their primary active ingredients (like specific probiotic strains, glucosamine, or salmon oil) and market them in highly palatable, easy-to-administer soft chews. The Catch: Many of their products are sold as "convenience bundles" or broad-spectrum multivitamins rather than targeted clinical treatments. This means the actual dosage of certain high-value active ingredients can sometimes be lower than what you would get from a strict, vet-prescribed therapeutic supplement. Furthermore, because they are flavored soft chews, they include a significant amount of "excipients"—the non-active binders, flavorings, and texturizers required to form the chew—which add extra calories and might occasionally trigger reactions in dogs with hyper-sensitive stomachs. 3. Pricing and Value for Money The Good: They frequently offer discounts, first-time buyer promos, and free shipping on bundles. The Catch: On a standalone basis, PetLab Co. is expensive. You are paying a heavy premium for their branding, convenience, and flavoring. Many pet parents find that they can purchase identical clinical-grade active ingredients (like standard veterinary probiotics or joint supplements) from older, more established veterinary brands for a fraction of the per-serving cost. 4. Real Customer Feedback & Common Pitfalls Efficacy: Reviews across the web are highly mixed, which is normal for supplements. Many owners report genuine improvements in their dogs' itching, breath, or digestion. Others report that their dogs refused to eat the chews or experienced mild upset stomachs. The Subscription Trap: The most frequent and loudest complaints against the company aren't about the products themselves, but about their billing and customer service. Many consumers complain about the difficulty of canceling the automated subscription service once it starts, experiencing unexpected charges or delayed customer support responses when trying to halt shipments.

Fast,reliable service.

My Maltipoo was constantly itchy and licking her paws. She obviously had some gut health issues. We put her on the probiotic chew over a year ago and she’s been way better ever since. I am seriously thankful for this brand because it was super difficult to figure out how to help her with the excessive itching and licking, especially since maltipoos are prone to these sort of things. The delivery usually comes at a good time as well! Will never be cancelling my subscription.

I had to send my recent order back because the probiotic chews were too hard.

The delivery was fine but the co.e too soon. I get the new one and just a little over half of the existing one I used.

Secure, delivered to locking mailbox

Delivery was on time.