PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing13,463 approved reviews, newest moderated first
matt M.
The bottle came opened. There was a piece of tape over the top. The was box wet.
Response from PetLabCo.Feb 28, 2022
Hi Matt, We are sorry to hear your order has arrived damaged and saddened to hear that you’re unsatisfied with the quality of your received item. I would like to extend our sincerest apologies for that and hope we can work together to make things right. We will be reaching out to you. PetLab Co.
Cdiboh
My family uses Joint Care Chews and Dog Dental Liquid. Our Chihuahua was unable to even stand up by herself. We used the Joint Care Chews for one month and she started walking again. It’s years later and she patrols the entire acre again. We started giving our German Shepherd the chews as a preventative measure after the Chihuahua’s success. They both have been using the Dental Drink too. It’s so much easier than trying to brush their teeth (especially the little Chihuahua).
Response from PetLabCo.Feb 25, 2022
Hi Cdiboh, It's great to know that your pups are having desirable results with our products.🥰 It's always an uplifting experience for us to keep hearing stories such as yours! We have nothing but high hopes for your overall PetLab experience. ❤️ Thank you so much for your review. All the best, PetLab Co.
linda D.
Hello all, I’ve bought a few products from pet labs, very satisfied with itch relief and now trying probiotic chews. I read the container and reread container didn’t see how to take. But then saw weight and across from that daily. I missed that at first. But anyway I just started them. It is very calming relaxing to her my 12 year old Olivia French bulldog. Has this been an experience to other dogs?? Hoping it helps her ears the most also bought clear ear therapy, she is prone to ear infection. Hoping probiotics help her more. I’ve bought skin and coat and itch also. Thank you petlabs. Continue with great product. Ps I also like the free gifts inc too thank you
Response from PetLabCo.Feb 25, 2022
Hi Linda, You're absolutely welcome! We're really glad to know that you are satisfied with our Skin and Coat Chews (formerly Itch Relief Chews) for darling Olivia! 😊 Your feedback means a lot to us! You can check out other feedback on Facebook, Chewy, and here in Trustpilot. The efficacy and safety of our products have been proven time and time again by our happy customers! 🐾 May you see amazing results with our Probiotic Chews! We can't thank you enough for this wonderful review! ❤️ Kind regards, PetLab Co.
Danee Johnson Z.
I had accidentally gotten 2 subscriptions and canceled the 2nd. Also changed the withdrawal date at my bank as I'm on disability. They were very understanding!! My dogs love the chews and they're helping them so much!!
Response from PetLabCo.Feb 25, 2022
Hi Danee, Thank you for imparting your customer service experience with us! 🥰 We’re so happy to hear that you are delighted with the support and understanding you got from our team! ❤️ We truly appreciate your feedback!🐶 Warm regards, PetLab Co.
Diana M.
I had concerns in regards to my order, I reached out and had an email within a few moments. I was very satisfied with the customer service provided. My pet really benefits from the products, I would encourage folks that have any concerns to reach out.
Response from PetLabCo.Feb 24, 2022
Hi Diana, We’re so happy to hear that you are delighted with our products and your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 Kind regards, PetLab Co.
anne
Such wonderful customer support. The new packaging was difficult for me to use and they were very helpful and sent me a pump dispenser that fits on the bottle. So much easier to use! Thank you!
Response from PetLabCo.Feb 24, 2022
Hi Anne, We are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
Jackie B.
I like petlab my 10 year lab was getting stiff but after taking joint chews she is like a 4 year old all the people I walk with notice a difference in her amazing stuff
Response from PetLabCo.Feb 23, 2022
Hi Jackie, We're so pleased to hear that our chews are working wonders for your dog! 😊 Thanks for sharing this amazing news with us. We couldn't be happier to hear about this great progress. We appreciate the feedback! ❤️ All the best, PetLab Co.
William W.
My experience with PetLab has been a fast one. I had been concerned about my Wheaten Terrier licking his paws. Seeing the PetLab ads on FB I decided to try their probiotics. Going for the discounted price I signed up for a monthly delivery. That month went so fast my next shipment was charged and delivered a few days later. Too quick for me so I cancelled so as to not be charged unendingly (not knowing if the product would work). When I opened the second jar it seemed soft and fresher than the first. Didn't seem right so I complained. Bringing me to my 5Star review. Thanks to Kayla and the customer service team at PetLab I got an immediate refund. My faith restored and hopefully the probiotics will help. To PetLab's credit the disclaimer does say it may take 30 plus days to see results. Amen and amen!
Response from PetLabCo.Feb 23, 2022
Hi William, We are so happy to hear that you were satisfied with your customer service experience. We're grateful that you have allowed us to help your dog, please keep us updated about his progress. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.
