PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Caroline W.
I didn't think this would work and my dogs teeth were in need of a clean. However, within a week she had the best teeth she's had for ages.
Response from PetLabCo.Jul 26, 2022
Hi Caroline, We're pleased to hear that it's working great for your dog. 🥰 It's feedback like this that keeps us all super motivated here at PetLab Co. to keep delivering great solutions for your dog's dental health! ❤️ Kind regards, PetLab Co.
Judy
Tipper is more energetic!
Response from PetLabCo.Jul 25, 2022
Hi Judy, We're so happy to know that Tipper is now more energetic. 🥰We hope we can keep helping Tipper maintain his/her good health and well-being.❤️ Kind regards, PetLab Co.
MR J.
Does not work after one month there was no change in my dogs behavior and way to expensive for something that does not work
Response from PetLabCo.Jul 22, 2022
Hello Mr. Jon, We are sorry that you are not seeing the desired results in your pet after using our product. Most people begin to see results after 2 to 3 months of continuous daily use. We'd love to speak with you further about your pet and their needs. Could you provide us with an Order ID? A representative will reach out to you soon. PetLab Co.
Sandy T.
Customer engagement is great and the products show results within the 1st week. No more bad breath and lots of kisses, I have my orders on auto repeat and look forward to receiving my box every month!
Response from PetLabCo.Jul 23, 2022
Hi Sandy, Thank you so much for sharing your experience with us and for your kind feedback. 🥰 We're so happy to hear you're already seeing such amazing improvement in your dog's breath. We have nothing but high hopes for your overall PetLab experience. ❤️ All the best, PetLab Co.
Shaunna G.
Customer support was very helpful and courteous.
Response from PetLabCo.Jul 22, 2022
Hi Shaunna, We're glad to know that you were satisfied with your overall customer service experience! Your needs and your pet's health are our top priorities! Thank you for your feedback. ❤️ Kind regards, PetLab Co.
Mike R.
I purchased this product because I saw on Instagram it could help with skin issues. It worked wonders. His skin is clearing up and his coat has never been softer. And amazingly enough. His manners have been improving everyday. He just seems much happier.
Response from PetLabCo.Jul 22, 2022
Hi Mike, We're so pleased to hear our product is working wonders for your pup! 🥰 It makes all our time so worthwhile when we hear pups improving so much and feeling great in themselves again. Thanks for sharing this amazing news with us. All the best, PetLab Co.
LD, I.
My dog seemed to enjoy the probiotic chews, then 2 weeks in she refused to eat them. If I try to sneak in her food, she eats around the crumbles. Plus your customer service is very lacking. An A for all the email regarding one problem, I think now I have received like 9. That is why I cancelled. You have a lot to learn about automatic responses in emails.They don't exactly fit the situation. Instead of 3 email responses that tell you nothing. May be you could just send one and say - a customer service agent has been assigned to you and they will responded within X number of days, hours, etc. EDIT: I received a call yesterday from your company and I was asked if I was sure I wanted to cancel. WTH, I have been very open and honest with your company of WHY I cancelled your product. The caller acted scared when I told him no, I do not want to reinstate my account. Don't act like you care, he didn't care when he called me, you don't care, except for the money you might have lost. Just leave me and my dog alone please. Do not call, do not email, thank you.
Response from PetLabCo.Jul 22, 2022
Hello LD, We are sorry to hear that your pet stopped taking the Probiotic Chews. We are equally sorry to hear about the various emails you received to help you with your needs. We'd like to speak with you more about this. We'll have a representative reach out to you soon. PetLab Co.
Bashford M.
Very prompt and friendly customer service!
Response from PetLabCo.Jul 22, 2022
Hi Melissa, We’re so happy to hear that you are delighted with your customer service experience. Thank you for your lovely review!❤️ All the best, PetLab Co.
