We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I do not know the total effect of my dog but he seems to be feeling better moving more easily but it's only been a couple weeks
Response from PetLabCo.Jun 12, 2023
Hey Todd,
That's great news that your pup is feeling better! We'd love to hear how he is doing in the upcoming weeks, so feel free to keep us in the loop.
All the best,
PetLab Co.
DE
DEBRA
If an order is lost or mixed up Pet Lab…
If an order is lost or mixed up Pet Lab is quickly on it to correct the error!
Response from PetLabCo.Jun 12, 2023
Hi Debra,
We're delighted to hear that you had a great experience with us! Thank you for leaving such a wonderful review!
All the best,
PetLab Co.
JE
Jeff
My dog was getting ear infections about…
My dog was getting ear infections about every three months and his paws were always being chewed on and were pink and irritated. He has been on probiotics for about a year now and his paws are no longer pink or irritated and he has only had one mild ear infection this past entire year. The only thing we changed was 1 probitoic a day with his breakfast. I'm no veterinarian but im smart enough to know 1 plus 1 equals 2 so I have come to the conclusions that it's the probiotic that has caused this positive turn of events. I thank you as does my furry friend Phil!
Response from PetLabCo.Jun 12, 2023
Hi Jeff,
We're thrilled to hear that our chews are doing wonders for your furry companion! Thank you so much for sharing this with us.
Stay pawsome,
PetLab Co.
IB
Ivo B.
Love PetLab
Love PetLab. Love your products.
Response from PetLabCo.Jun 9, 2023
Hello Ivo,
Thank you so much for sharing your love of our brand. It's always heartwarming to hear from customers like you! 💙
Stay pawsome,
PetLab Co.
CV
Carmen V.
I BEEN ORDING FROM PETCY FOR OVER A…
I BEEN ORDING FROM PETCY FOR OVER A YEAR . THEM YOU CHANGE MY ORDER AND GIVE ME SOMTHING MORE EXP .WHEN I GIVE THEM TO MY DOG HE THOW UP EVER DAY . I DID NOT APPRECIATE THAT. SO I CANCEL MY ORDER
Response from PetLabCo.Jun 9, 2023
Hello Carmen,
We are sorry to hear about your experience. We are PetLab Co and it appears that you are trying to reach out to Petscy! Please adjust your Trustpilot review to the correct business. Thank you!
PetLab Co
BH
Ben H.
Amazing customer service!
Great company, great product!
Response from PetLabCo.Jun 7, 2023
Hi Ben,
We're thrilled to know that you had a wonderful experience with us. We appreciate your uplifting review!
Best regards,
PetLab Co.
CU
customer
probiotic chews
The probiotic chews work really well! Our dog was chewing her feet constantly and she has stopped completely just a little over a month of her starting the chews.
Response from PetLabCo.Jun 6, 2023
Hi there,
So glad to hear this! Your feedback encourages us to keep striving for excellence in our products. Thank you! ❤️
Stay pawsome,
PetLab Co.
KR
Kris
Thankful for the quality of life improvement
Our family has yorkies. Our oldest is a female who for years has had skin irritation to the point she would consistently have open sores from scratching. She is a very loving dog and always wants physical attention but her scratching would make her not want to be touched. We tried every medicine the vets recommended, we tried different vets, different proteins, different food brands, different shampoos, everything we could think of.
I saw an ad for Petlab’s probiotics but was immensely skeptical. Having tried everything else, we bought Petlab’s probiotic. Within one month our female yorkie does not scratch! Seriously, at all! She is back to her loving self, wanting non stop affection.
Our next oldest is a male. His paws always smelled like corn chips. I thought it was a normal dog thing. In the last several months he began biting at his paws consistently, to the point he’d keep my wife up at night. He also began to scratch himself as much as our older female was. He started on probiotic at the same time and the same dosage as our older female. Within the same one month time frame he hasn’t even licked his paws. He doesn’t scratch at all.
Our same male has had sore knees for years. He won’t climb anything, he wasn’t running around like he used, occasionally he would wince from pain. After starting probiotics he is running around and having fun like he used to. He is acting like his younger self.
I really did not expect any improvement. We were out of ideas and hated seeing our pups suffer. We are truly AMAZED by the improvement in life our dogs are experiencing. This has changed our dogs lives and ours as well!!! This is a real testimony. I am an average consumer like you. After seeing my dogs improvements, I needed to share this with everyone. YOU CAN IMPROVE YOUR DOGS LIVES WITH THIS!
Response from PetLabCo.Jun 2, 2023
Hi Kris,
Thank you so much for sharing your wonderful experience with our products! We are delighted to hear that our products have made such a remarkable impact on your dogs' well-being. We truly appreciate your endorsement and are grateful that we could be a part of improving your dogs' lives. 💗
Stay pawsome,
PetLab Co.