PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing13,463 approved reviews, newest moderated first
J B.
I’m not sure if it’s truly making a difference
Response from PetLabCo.Jun 19, 2026
Hi J, We’re sorry to hear that you haven't seen the desired results. Supplements can take up to 90 days of consistent use to deliver their full benefits, though we understand every dog is unique. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Karen E.
I have been a customer since 2023. In January of this year I received my products and for some reason the subscription went from 2 tubs every 2 months to 3 tubs and the price jumped from $60 to $150 with no explanation. I did not realize the change until the next shipment in March. I called and was told I did not have any active subscriptions and I could not find it on my account either. I got frustrated and gave up. Now this month I received 2 shipments, one June 2 and one June 3, both at $150 each. $300 dollars this month alone! Absolutely unacceptable! I have called again and the lady was very helpful but could not understand why the changes took place or why I was being charged $150 for a product that lists on their site for $83 something. I am cancelling, returning what I just received and requesting a refund for the 2 overpayments. Unfortunate because I like the products and have had a subscription for 3 years already.
Response from PetLabCo.Jun 24, 2026
Hi Karen, thank you for taking the time to leave this review. We're so sorry to hear about this experience. We have reached out to resolve this for you, we hope to hear from you. We're available via email, phone and chat. We're here and happy to help. Best regards, PetLabCo.®
Kim M.
I do think this product probright has helped our dogs breath and gums. I just have to remember to put a scoop on his food every day
Response from PetLabCo.Jun 19, 2026
Hi Kim, We totally understand! New routines can be hard to remember. We hope you get in a good rhythm soon and truly appreciate you sharing your experience. Thank you for being a part of our community! Regards, PetLabCo.®
dschwartzotd
Don't place the spoon inside the container. It is hard to dig out and we lose alot of the powder doing so.
Response from PetLabCo.Jun 19, 2026
Hi there, Thank you so much for sharing your experience. We are sorry to hear you had trouble getting the scoop out of the container. We truly appreciate this feedback! Warm regards, PetLabCo.®
Terri D.
Very easy to manage subscription/ customize your pets needs. Also, the products seem to be quality and effective.
Response from PetLabCo.Jun 19, 2026
Hi Terri, Thank you so much for sharing your experience. We are so happy you have found your subscription easy to manage and you are seeing the benefits for your pet. We appreciate you being a part of our community! Regards, PetLabCo.®
customer
Hace un año que uso este suplemento para mi bebé ( Pitbull terrier)Gracias a eso tiene controlada su alergia.(picazon, ronchas, perdiada de pelo) Se lo doy diario, él lo disfruta mucho, se lo entrego como un premio porque le encanta, me suscribí desde entonces y siempre recibo mi orden en tiempo! Lo recomiendo 100%
Response from PetLabCo.Jun 19, 2026
¡Hola! Muchas gracias por sus amables palabras. Nos alegra mucho saber que está viendo los beneficios en su perro y agradecemos su recomendación. ¡Gracias por formar parte de nuestra comunidad! Saludos, PetLabCo.®
Steven C.
Great product. No question. My issue is with setting a time for order fulfillment. I set a date in my account profile and the folks at PetLab do their own thing. Who is supposed to be calling the shots? The customer or PetLab?
Response from PetLabCo.Jun 19, 2026
Hi Steven, We appreciate your feedback. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
enrica H.
My pup loves the dental bones, I use them as well as brushing her teeth.Also they have fast and prompt delivery!
Response from PetLabCo.Jun 19, 2026
Hi Enrica, We are so happy to hear that. We appreciate you taking the time to share your experience. Thank you for being a part of our community! Regards, PetLabCo.®
