PetLabCo.Reviews of thepetlabco.com

Good product that put my dog in good health, but a little on the expensive side.

I have been a Petlab customer for quite sometime. but the last order of beef jerky was so dried out that my pets will not eat it. I contacted customer service twice and did not receive any satisfaction from them. I will not recommend Petlab to anyone in the future.Order #6560207 Dec, 27 2023

It didn’t work for us.

Do not waste your money My dog has been on Probright for about 3 months. No difference on condition on teeth Still have tartar on all of his teeth. False advertising. Wasted my hard was money on a product that did not work at all. This is why theydo not have money back guarantee Can not reach them by phone.to get a full refund

Your company is very understanding of the people and their situations which is Very nice!

I am Sam from Canada, I am very stressed, shocked ,and sad after receiving an email FROM PETLAB.CA AND THEY ACCUSED ME AND CANCELLED MY ORDER BECAUSE THEY SAID I AM RESELLING THEIR PRODUCT WHICH IS A BIG LIE . THEY HAVE NO PROFESSIONALISM BECAUSE THE EMAIL THEY HAVE SENT TO ME ACTUALLY IS " A BIG HARRASEMENT"WHICH I WILL GO TO TAKE A LEAGAL ACTION SOON , BECAUSE THEIR EMAIL GAVE ME A LOT OF STRESS. HOW COULD THEY THEY DO THAT? THEY SAID THEY INVESTIGATE NOW I WANT THEM TO PROVE IT IN THE COURT HOW THEY INVESTIGATE?????? I want to bring this issue infront of public so people could realize how unprofessional they are. I have 2 German Sheppards and 1 King Shapard I have been with petlab almost a year because the vitamins supplements I always bought named NUTRI- VET ADVANCED STRENGTH $115 (300 tablets in a big jar) from Petsmart ( which is really good) my dogs love it , suddenly Petsmart stop to carry or discontinued the 300 tablet jar ( having no clue ) but I couldnt find the big jar becuse its big saving. I were looking for the best joint care and prebiotic for my dogs(Kids) Especially for two of then who got old. I found petlab by my search online. I ordered prebiotic 8 jars first and then joint care chew supplements. My dogs liked so I ordered more when finished.( that's other issues I had with them about the orders and subscriptions refillbut when I called they fix over the phone by JOSE. Last October 12 /2023 I had received 20 joint care chew which Jose override the money and fixed my order because petlab system when place my auto order ( 50% ADD ON ORDER WITH SUBSCRIPTION) gave me big discount but after sending me the confirmation they canceled so, I called the customer service where JOSE had received the call and he fixed and override my order of bulk 20 jar of joint care chews and canceled the subscription. I was told I would contact Jose directly in future as well when need to buy again . In Jan/2024 when all finished I contacted Jose again to order more and I requested to send me 25 jars this time, becuse I always buy everything even my house hold things like detergents, tiolet papers, paper towel canned food groceries when its on sale and I always kept in a stock of everything at my house its money wise saving too., I am a very busy person and can't got every second day to buy something that's why always I have stock, So in short , on Jan /11 /2024 I requested 25 Jars of joint care chews which approved by petlab they emailed my confirmation number , they withdrawal the money from my account . I got very busy of that week, and waiting to receive my order but after few days petlab Canada canceled my order and refund the money without any reason or and email or any phone call. I surprised because that WAS AN UNPROFESSIONAL ACT THEY HAVE DONE. Anyway I called and talked they were not even picking up my calls and no respond so, I emailed them again and ask what's going on .then I called so Jose was on the other side of phone . He said petlab will call me on Monday Jan /22/2024 and asked me what is the best time to talk which I told 5 to 5:30pm . On Monday when I came back from work PETLAB EMAILED ME INSTEAD OF CALLING AND ACCUSED OF I AM RESELLING THEIR PRODUCTS WHICH IS 100% LIE AND THEY BLOCKED MY ACCOUNT . I AM VERY STRESSED THEY ACT THEY HAVE DONE AND ACCUSED ME! IF BEFORE SEMD ME THIS ACCUSED EMAIL THEY SHOULD HAVE FIGURED IT OUT ABOUT IF I HAVE 3 DOGS WHO HAVE MORE THAN 75 TO 80 LBS AND 3×3=9 JOINT CARE CHEW EVERYDAY MY DOGS TAKE AND 9×30=270 JOINT CARE CHEWS MY DOGS IN A MONTH . WHEN I ORDERED IN OCT/12/2023 20 JARS SO IT MEAN ALL JOINT CHEWS WERE FINISHED BY THE END OF THE MONTH OF 2023. I WAS JUST TRYING TO SAVE MY HARD WORKING MONEY (TO LESS PAY ON SHIPMENT FEE ON EVERY ORDER THATS WHY BOUGHT 20 JARS ) PETLAB EVEN DIDNT THINKN ABOUT 20 JARS ARE EVEN NOT A BIG QUANTITY TO ACCUSED SOMEONE TO RESELL THE PRODUCT AND THEY SAID THEY INVESTIGATED WHICH PETLAB HAVE TO PROVE THEIR INVESTIGATION IN THE COURT ! PETLAB IF WANT TO CANCEL ANY ORDER MAYBE THEY CAN DO TAHT BECAUSE ITS THEIR PRODUCT BUT PATLAB HAVE NO ROLIGHT TO ACCUSE ANYONE !!! PETLAB HAVE NO PROFESSIONALISM I WILL GO TO TAKE A LEAGAL ACTION TOWARDS PETLAB TO GIVE ME HEAVY STRESS TO ACCUSED ON ME!!! My dogs are my kids and Petlab really HURT me to blame my EMOTIONS AND LOVE towards my kids! I DO MOT WANT TO GIVE EVEN A SINGLE STAR BUT WITHOUT CLICK ON A STAR IT WOULDNT LET ME TO WRITE MY REVIEWS. NEXT TIME THINK THOUSANDS OF TIMES BEFORE HURT ANY PET LOVER'S FEELING I JUST WANT TO BRING THIS BIG ISSUE TO THE HIGHER LEVEL OF THE MANAGEMENT OF PETLAB SO WHEN THEY READ MY PAIN MIGHT COULD UNDERSTAND HOW MANY UN EXPERIENCE, AND UNPROFESSIONAL PEOPLES PETLAB HAVE HIRED BUT THE THE MANAGEMENT ALREADY INVOLVED IN THIS UNPROFESSIONAL ACT THEN I REALLY DISAPPOINTED!!!!! Sam

It was difficult to contact PetLab initially, but eventually I did receive a refund for the products that did not arrive. Subscriptions are easy to arrange, but problems can take some time to resolve which is disappointing, as the products are good

My experience w/Pet Labs has been fabulous to say the least. Every question…answered personally. Every concern…addressed personally. Highly recommended! 🐾❤️