PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Dale B.
They where very responsible to my request. They didn't duck my questions. They earned my respect 🙏
Response from PetLabCo.Apr 13, 2024
Hi Dale, We are thrilled to know that you had a great customer service experience and we have been able to show how much we value you and your pets. Thank you for your wonderful feedback! All the best, PetLab Co.
customer
I did not ask for last delivery. Please stop sending any more until notified.
Response from PetLabCo.Apr 12, 2024
Hey there Jackie, We're sorry for the unwanted delivery. We'll stop future shipments right away. You can anticipate contact from our customer care team shortly. Thank you. Sincerely, PetLab Co.
Dorothy A.
We tried the ProBright Advanced powder and it did not work. First we had the formula for lesser weight and then the next month we went to the next level weight formula. It did not work. Very disappointing.
Response from PetLabCo.Apr 11, 2024
Hi Dorothy, We are sorry to hear that you didn't see the desired results in your pet. Typically, our customers notice the best benefits within three months of consistent daily use following the recommended dosage. We'd like to speak with you further. Could you provide us with an order ID? We'll have a representative reach out to you soon. Thank you. Sincerely, PetLab Co.
Jim A.
Products didn't work for our dogs. Shipping was inconsistent resulting in an interuption of the recommended 90 day trial. Shipping was a problelm more than once but customer service was great! Like the company but didn't get the results I was hoping for. Tried the probiotic and allergy chew, neither seemed to help, but again there was an interruption of the 90 day trials. Dogs loved the chews!
Response from PetLabCo.Apr 11, 2024
Hi Jim, We're sorry that the products didn't meet your expectations for your dogs and the inconvenience caused by the inconsistent shipping. A member of our team will be in touch with you shortly. Thank you! All the best, PetLab Co.
Jason M.
The entire transaction was a breeze and my dog is much healthier in the month since we started her on the chews.
Response from PetLabCo.Apr 11, 2024
Hi Jason, We're thrilled to hear that the entire process was smooth for you, and more importantly, that your dog had such a positive experience with our product! Thank you for sharing your experience! 🥰 Best regards, PetLab Co.
customer
First batch was stale New batch sent was better but see no signs of improvement
Response from PetLabCo.Apr 11, 2024
Hi there, We appreciate your feedback. Like any supplement, it's ideal to stick with it for around 3 months to see the full benefits. Keep giving the supplement to your pup for a little longer to get all the benefits it can offer. 😊 If there's anything else we can assist you with, please don't hesitate to reach out at [email protected]. Thank you! All the best, PetLab Co.
Dee M.
Customer service is a 10 out of 10! Joint chews worked wonders on my elderly Lab and definitely gave her less arthritis pain. Thank you!
Response from PetLabCo.Apr 10, 2024
Hello Dee, Thank you for taking the time to share your experience with us! We are thrilled to hear that our customer service met your expectations and heartwarming to know that our product has made a difference in your pet's comfort and quality of life. We look forward to continuing to provide excellent service and high-quality products for you and your furry companion. 💕 All the best, PetLab Co.
customer
Excellent customer service
Response from PetLabCo.Apr 9, 2024
Hi Lisa, We appreciate your kind words about our customer service! Ensuring top-notch service is a priority for us, and we're thrilled to hear that we met your expectations. Thank you for choosing us! Best regards, PetLab Co.
