PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

13,463 approved reviews, newest moderated first

Decemeil D.
Apr 29, 2024
Good products
I have no words.
Response from PetLabCo.Apr 30, 2024
Hello Decemeil, Glad to hear you're loving our products! Your support means a lot to us. Thank you for the feedback! Best regards, PetLab Co.
Steven M.
Apr 27, 2024
The product seems to be helping her…
The product seems to be helping her allergies
Response from PetLabCo.Apr 30, 2024
Hello Steven, We are so grateful for your wonderful feedback about our product! It warms our hearts to hear that it has made a difference for your dog. All the best, PetLab Co.
JJ M.
Apr 27, 2024
Helpful but expensive
Product does seem to be helping my dogs plaque. However it is quite expensive!
Response from PetLabCo.Apr 30, 2024
Hi JJ, We're glad to hear that our product is helping your dog's dental issues. As pet owners, we believe that our furry friends deserve the absolute best. Getting them the best can sometimes cost a little more, but we want you to feel comfortable having the peace of mind that your pet’s health is in good hands. Best regards, PetLab Co.
Lhida M.
Apr 27, 2024
Above and beyond
I can’t express my gratitude for Jana. Her customer service experience is incredible and I am very satisfied with her service. Thank you.
Response from PetLabCo.Apr 30, 2024
Hello Lhida, We're so pleased to hear that you had a great experience with our customer care team. It's comments like this that really inspire us to do what we do. Thank you for leaving such an inspiring review! Best regards, PetLab Co.
Brandon H.
Apr 26, 2024
Poor Customer support
Customer support not that great. When asking to change items ship them back for the correct items the told me to keep them at no charge but then only gave me $11 credit on $40 spent. Wouldn't recommend trying to return items and expect an proper refund. Tell me I need to update my subscription which I did then they took part of my money that should have been returned to me and used it to send me what I just changed my subscription to when I never asked them to use my refund for that as I already paid all new subscriptions as I had to first cancel the original subscription setup before I can get the corrected item.
Response from PetLabCo.Apr 27, 2024
Hi Brandon, We deeply regret the inconvenience and frustration you have experienced. Our customer care team will be in touch with you soon to discuss this matter in more detail and find a resolution that meets your satisfaction. Thank you. Sincerely, PetLab Co.
Kathi K.
Apr 26, 2024
I think the product is good
I think the product is good, but a bit pricey; with that said, it's probably alot cheaper than having to do dental work on my pet. I'll probably get back to a subscription at some point.
Response from PetLabCo.Apr 30, 2024
Hi Kathi, Thank you for sharing your feedback! We stand by the fact that our prices are fair and justified, given the quality and benefits that our products provide. Getting them the best can sometimes cost a little more, but we want you to feel comfortable having the peace of mind that your pet’s health is in good hands. All the best, PetLab Co.
Tracey A B.
Apr 26, 2024
Petlab is a good company for dogs I…
Petlab is a good company for dogs I love giving my baby's petlab
Response from PetLabCo.Apr 27, 2024
Hi Tracey, We greatly appreciate your kind words and loyalty. We're here to support you and your fur baby's health journey. Thank you for choosing us! ❤️ Best regards, PetLab Co.
Alex V.
Apr 26, 2024
Happy dogs happy humans
We are using pro brite powder on both dogs as well as the anal gland support for another. Love both products. The pro rite powder we noticed a significant change in breath within the first few days and whiter teeth within the first two weeks. No more scooting on the Anal gland powder! Highly recommend.
Response from PetLabCo.Apr 30, 2024
Hello Alex, It's great to hear such positive results in just a few weeks. We're thrilled to have you on board as a believer in our products. Thank you for sharing your wonderful experience with us! Stay pawsome, PetLab Co.

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