PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

13,463 approved reviews, newest moderated first

Dolores A.
Jun 25, 2026
Exceptional Customer Support!
I wanted to leave a review because the customer service of this company is beyond exceptional! This kind of customer service is rare these days, and other companies could learn a few things from PetLabCo customer support. Above and beyond in my opinion!
Response from PetLabCo.Jun 26, 2026
Hi Dolores, We are so happy to hear about your positive experience with our customer service! Your kind words mean a lot to us, and we truly appreciate you taking the time to share your feedback. Thank you! Kind regards, PetLabCo.®
Kiara M.
Jun 25, 2026
Works super well when giving suggested dose!
We had been giving my dog the wrong dose so we could try to stretch out the benefits longevity. I had seen my dog was still chewing her paws which lead to me assuming it wasn’t doing what it was supposed to. We took her off of it for about a month or two and shortly after stopping her probiotics, her allergies were so bad her paws would be bright red and she would constantly bite her feet even if it hurt. We started her on these probiotics relatively early so I believe we never got to see the full extent of her allergies until now. After resubscribing, within two weeks the redness has gotten so much better already. She is still occasionally biting her feet but I’m sure that will be gone in the 3 month range they promise. Only complaints are I wish they were a bit more affordable and their website isn’t that stable on mobile. Overall, they deliver super fast and work well.
Response from PetLabCo.Jun 30, 2026
Hi Kiara, Thank you so much for sharing your experience! We are so happy to hear your pup is feeling better and that you have noticed a positive difference after getting her back on the chews. We also appreciate your feedback about pricing and the mobile website. We'll be sure to share this with our team. A member of our team will also be reaching out to ensure you are on the best plan for your needs. Thank you for allowing us to be a part of your dog's wellness journey! Regards, PetLabCo.®
Peggy S.
Jun 25, 2026
Dental Journeyhave been using the dental powder on…
I have been using the dental powder on my 6 year old doxie. It kept him from having a dental cleaning for two years. He recently had a dental cleaning but did not have any teeth pulled. I'm still giving him the powder and I hope his teeth stay good.
Response from PetLabCo.Jun 27, 2026
Hi Peggy, we appreciate you sharing your experience. We'd like to mention that our supplement is not meant to replace dental cleanings or regular brushing. The mentioned cleanings and brushings are a very important part of your pup's routine that we certainly do not discourage. We'd love to hear more updates on your doxie and how they're doing. We're always here and happy to help. Best regards, PetLabCo.®
custome
Jun 25, 2026
The tooth powder helped a bit not as…
The tooth powder helped a bit not as much as I expected Now my dog doesn't want to eat food with it on. The calming chews are very good.
Response from PetLabCo.Jun 27, 2026
Hi Carol, thank you for taking the time to leave this review. We're sorry to hear your pup isn't enjoying it anymore, we've sent you an email with a few tips and alternatives to help. We hope to hear back from you soon, we can also be reached by phone or chat. Best regards, PetLabCo.®
Marie
Jun 25, 2026
Very easy to order supplements for my…
Very easy to order supplements for my pup. I know with the probiotic you changed from chicken to pork in my dog does not like the pork as well as he did the chicken. Is there any way to get? Chicken flavored probiotic instead.
Response from PetLabCo.Jun 27, 2026
Hi Marie, thank you for taking the time to leave this review. We're sorry to hear your pup isn't enjoying the chews. We've sent an email with a few tips we hope will help. We're always here and happy to help. We're also available via phone and chat. We look forward to hearing back from you. Best regards, PetLabCo.®
marilyn
Jun 25, 2026
petlab co
it did not make any difference to my dog
Response from PetLabCo.Jun 27, 2026
Hi Fred, we appreciate you leaving this review. We're sorry to hear you haven't seen the desired results, we’d like to mention that it may take some time to see the full benefits, so we always recommend consistent use for at least 90 days. We have reached out through email but we're also available via phones and chat. We hope to hear from you, we're always here to help! Best regards, PetLabCo.®
Laura S.
Jun 25, 2026
I used to get emails telling me when my…
I used to get emails telling me when my next order would be shipped. I don’t anymore.
Response from PetLabCo.Jun 27, 2026
Hi Laura, thank you for leaving this feedback, we appreciate you taking the time. We'd like to mention we send out reminders 7 days in advance to the autoship date to hopefully give enough time for adjustments. We've sent you an email to take a further look into this for you. We're always here and happy to help! Best regards, PetLabCo.®
Jeffrey H.
Jun 25, 2026
Good product
Good product, seemed to help immediately within a week. Not as itchy and got rid of the goopy eyes.
Response from PetLabCo.Jun 26, 2026
Hi Jeffrey, We are so glad to hear our product has made a positive difference in your pup! Thank you for your positive feedback. Warm regards, PetLabCo.®

PetLabCo.Reviews of thepetlabco.com

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