Perry
Exceptional Product & Great Customer Support (Honestly Blown Away By Its' Effectiveness)
These guys are great. I moved and forgot to change my address in time before my recurring order was shipped to my old address. Unfortunately, there was no way for me to get it, but Faye (the support agent who helped me) was super empathetic, kind, and solution-oriented. She made sure that I got my order and even expedited it so it arrived at my new address in one day. The product itself works amazing. My dog was limping, itching/scratching, chewing her nails (all of which she had never done before in 5 years) as a result of allergies. I tried everything to remedy it - visiting a neurologist and other specialists, other supplements, prescriptions (Carprofen, Gabapentin, etc.), and more - but this supplement made a difference in two weeks. Now, my dog is not doing any of that anymore and is back to her normal self. Between the customer service and effectiveness of the product, I will continue to use this as long as my dog is with me. I hardly ever take time to write reviews this thorough, but Faye deserves it, and I hope it makes the choice easier on which supplement to use for other people experiencing similar issues with their fur babies.
Response from PetLabCo.Nov 18, 2024
Hi Perry, Thank you so much for your heartfelt feedback! We are truly honored to have been able to support you and your dog through this experience. It’s incredible to hear about the positive transformation in your dog’s health and well-being—this is exactly why we do what we do. We're so thrilled to hear about your kind words! We’re proud to have team members who go above and beyond to ensure our customers feel cared for and supported. Stories like yours inspire us to keep delivering the best for pets and their families. ❤️ All the best, PetLab Co.