PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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MrsLynneWilkinson
You always reply to me which is reassuring
Response from PetLabCo.Nov 17, 2024
Hello Lynne, Thank you for the heartwarming feedback. Knowing that a small thing like responding to your messages gives you reassurance brings a smile to our faces.💙 Best regards, PetLab Co.
Linda M.
My dog Brutus loves them. He not chewing on his paws as much
Response from PetLabCo.Nov 17, 2024
Hi Linda, Thank you for your wonderful review! We're thrilled our supplement is helping Brutus so he isn't chewing on his paws as much. It’s stories like yours that keep us motivated! 🐾 Best regards, PetLab Co.
Dennis B.
PetLab kept us well informed throughout the process from ordering, to advising when the product will be sent out, when to expect it and when it was delivered. This is exceptional customer care. Also the product is well appreciated by our dogs! Thank you!
Response from PetLabCo.Nov 17, 2024
Hi Dennis, Thank you so much for the kind words! We’re overjoyed that our communication is making a positive impact. Yes, exceptional customer care is what we're going for, and we're so happy that you shared your positive experience. Best regards, PetLab Co.
Greg
If I could give zero stars I would! You guys are thieves!! Please see multiple comments and requests for cancellation and money returned.
Response from PetLabCo.Nov 1, 2024
Hey Greg, We're really sorry to hear about your experience. Please know that we’re not here to take anyone’s money unfairly! Could you please share your Order ID? We’ll look into your cancellation and refund requests right away to help get this sorted for you. Stay pawsome, PetLab Co.
Olivia
We’ve been serving our pup Petlab probright dental powder for close to 6 months now. It’s worked so well! Our dog is part shepherd and struggles with a sensitive tummy so we did have to adjust servings to every other day but the powder still does its job! If I forget a few days, I can definitely tell my dog’s breath and teeth are worse without it. I recommend!!
Response from PetLabCo.Nov 1, 2024
Hi Olivia, Thank you for sharing your wonderful experience with us! We are thrilled to hear that our product has successfully helped your dog's dental health. Your trust and satisfaction mean the world to us. We are grateful for the opportunity to help your pet's health. Thank you for choosing our product! Best regards, PetLab Co.
Amber
This literally changed my dogs life!! He was lethargic and slept all the time..licked his paws, and had joint pain and tummy issues.. I gave two chews at night and the next morning he was up at 6am and running down the stairs! I usually can’t get him off the couch until 1pm just to go outside! He’s stopped licking his paws almost completely and he has stopped limping and moving slow.. I can’t believe all the things this has fixed! Customer for life!
Response from PetLabCo.Nov 17, 2024
Hello Amber, We are over the moon to hear that our dog supplements have been beneficial for your furry friend! The huge difference in your dog warms our hearts. Thank you for sharing such positive feedback with us. This lets us know that we're doing the right thing! Best regards, PetLab Co.
Julia
I recently purchased a product from PetLab, and I couldn't be more impressed! They are a great company that truly stands out in the industry. The professionalism they exhibit is remarkable, and the quality of their products is superb. Not only are their prices very reasonable, but what sets them apart is the genuine care they have for their customers and their pets. It’s clear that they are not just about business; they have big hearts and a passion for what they do. I highly recommend this company to any dog owner looking for quality products at good prices. You won't be disappointed!
Response from PetLabCo.Nov 17, 2024
Hi Julia, It truly makes our day to receive such glowing feedback from our valued customers. We're glad that you're satisfied - from the purchasing experience to the price, quality, and excellent customer service. Thank you for being a part of our pet-loving community! 🥰 Best regards, PetLab Co.
Robert Lee M.
My agent was excellent. She was able to resolve the issue with my canceled products and send me the missing probiotics I had purchased.
Response from PetLabCo.Nov 17, 2024
Hi Robert, Thank you for sharing your positive customer service experience – it means a lot to us to receive such glowing feedback from satisfied customers like you. Best regards, PetLab Co.
