PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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customer M.
I did not order anything!
Response from PetLabCo.Nov 25, 2024
Hi there, We're sorry for any inconvenience related to your order. According to our records, your last order with us on this account was in August and has been fully refunded. A member of our customer care team will be in touch with you shortly to investigate this matter further. Thank you for your understanding! Stay pawsome, PetLab Co.
Janessa G.
Been giving my baby girl is a rescue, I've been giving her this Every day past 2 months. I don't see or Smell it working. She's 8 yrs old is there somthing else?
Response from PetLabCo.Nov 25, 2024
Hi Janessa, We're sorry to hear the product did not provide the benefits you were hoping for. Keep in mind that it can take up to 3 months of using supplements regularly to get the most out of their potential benefits. Could you please share your Order ID so we can help? Best regards, PetLab Co.
John S.
Your anti-itch supplements simply don't work for either of my dogs. After trying for months, I have stopped wasting my money on your products.
Response from PetLabCo.Nov 25, 2024
Hi John, We’re disappointed to hear that the product didn’t work out as expected. Every dog is special, and sometimes what works for one doesn’t work for another. We’re here to help and would love to assist further. A member of our customer care team will reach out to you shortly. Thank you, PetLab Co.
Barb
My pet has been using PetLab Co. Advance ProBright Dental Powder for 2 months and have seen visible results with his tartar & breath. This product is easy to use- just add to your dog’s food once a day. I chose to try this because having a hound they salivate a lot making brushing teeth a mess and so glad I did. Plus great customer service!
Response from PetLabCo.Nov 25, 2024
Hey Barb, Thank you so much for taking the time to share your positive experience. We put a lot of effort into ensuring our products and services are top-notch, and it’s incredibly rewarding to hear that you’re happy with them. Your feedback truly motivates us to keep doing our best! Stay pawsome, PetLab Co.
Vicki C.
I am really impressed with PetLabCo. I ordered a product for the first time. I have received advice and support via email at well timed intervals. The product is brilliant. I have subscribed as I am so impressed with it. Customer support is excellent - prompt, personal and informative. The person obviously read my email and replied with reference to what I had written and answered my query completely. Absolutely brilliant company who care as much about the owners as they do our beloved pets.
Response from PetLabCo.Nov 25, 2024
Hello Vicki, Thank you for your wonderful feedback! We are delighted to hear about your positive experience with us. We strive to provide exceptional customer service, and it is heartening to know that our representative was able to assist you promptly and with genuine care. We value your business and look forward to continuing to provide you with excellent service in the future. Best regards, PetLab Co.
Karen
Not sure this has remedied the problem. I will continue using the product this month and see where we are at. Did not know when I ordered the product that this would be a subscription. Please cancel!
Response from PetLabCo.Nov 25, 2024
Hi Karen, We’re sorry the product did not provide the same benefits as it did for others. Please keep in mind that it can take up to 3 months for supplements to show their best potential benefits. Just to clarify, we don’t enroll anyone in a subscription without their consent. Selecting 'One-time Purchase' ensures there are no recurring charges. Could you provide your Order ID so we can check into this further for you? Kind regards, PetLab Co.
Victoria
Used these products for a good length of time and must say they make a difference. Service and deliver are brilliant as well as the products. Well done peeps.
Response from PetLabCo.Nov 25, 2024
Hi Victoria, We’re overjoyed to hear that you’ve had a wonderful experience with us and that our products have been beneficial for your pets. Our team works hard to make a positive impact, and it’s feedback like yours that keeps us motivated and inspired. We’re so grateful to have you in our community! Stay pawsome, PetLab Co.
Pamela K.
Great product, Allergy and Immune Chewies for dogs. I highly recommend this probiotic for dogs, as well as enjoyed and appreciate excellent customer service too. Five Stars!
Response from PetLabCo.Nov 22, 2024
Hi Pamela, Thank you so much for spreading the word about our product! We’re thrilled to hear you’re seeing noticeable results with the Allergy & Immune chews. Your recommendation means a lot to us, and we appreciate your support! Stay pawsome, PetLab Co.
