PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sally M.
Problem solved concerning change of address - very efficiently.
Response from PetLabCo.Dec 4, 2024
Hi Sally, We appreciate your positive feedback! It's wonderful to hear that you felt well taken care of. We look forward to continuing to provide you with exceptional service. Best regards, PetLab Co.
KATHLEEN
I purchased 15 bottles of the Freedom Joint Drops because my 12-year-old Golden Retriever was having problems with his back legs. I gave it to him faithfully for 5 months but, unfortunately didn't see any change. I called Pet Lab Co. and asked to take advantage of their 180 day return policy. They said to pack up the remainder and send the package back and to give them the tracking number. I did that and my purchase price of approximately $450 was returned within a few days. For that I am very grateful. Unfortunately, Brody passed away on 10/23/24 due to lymphoma which was only recently discovered. I am lost without my beautiful boy, especially because we made Therapy Dog visits two to three days per week. Brody LOVED each and every person he met and they loved him in return. It's five weeks now, and I still cry for him every day. Oh, I miss him so much!!
Response from PetLabCo.Dec 4, 2024
Hi Kathleen, Thank you for sharing your heartfelt story with us. We're deeply sorry to hear about Brody's passing. It's clear he was a wonderful companion and brought joy to many people through his therapy visits. Our thoughts are with you during this difficult time and we're glad we could assist with our 30-day return process and appreciate your understanding. Take care, PetLab Co.
Lynn
Been getting great products here for a couple of years. They have the best customer service, very timely, generous and resolve issues quickly. Excellent company! I do recommend them to friends.
Response from PetLabCo.Dec 3, 2024
Hey Lynn, Your kind words have truly warmed our hearts. We strive to provide exceptional service and support to our valued pack members. It brings us immense joy to know that our team has lived up to your expectations and made your experience a delightful one. Thank you for being a part of our journey and for your loyalty in our brand. Best regards, PetLab Co.
Ishtar
Excellent, we are very happy with the service.
Response from PetLabCo.Dec 4, 2024
Hey Ishtar, Your satisfaction with our customer service means a lot to us. We are dedicated to providing excellent care and assistance to all our customers, and we are grateful for your positive feedback. 🐾 Best regards, PetLab Co.
Matt C.
Never received my product. Said delivery failed and when I reached out on social media, someone responded asking for my contact information to "pull up my account information". 2 days later and no response.
Response from PetLabCo.Dec 3, 2024
Hi Matt, We're sorry for the delay with your order and any inconvenience we may have caused. We would like to look into this matter further to see what happened and are committed to resolving this issue promptly. Could you please provide us with your Order ID? Thank you. Best regards, PetLab Co.
George K.
Never received product or correct product. Total maste of time!
Response from PetLabCo.Dec 2, 2024
Hi George, We're sorry to hear you’re still frustrated about this. When you reached out back in June, we issued a full refund for your order and also sent out a replacement for free to make things right. If there’s anything else we can do to help or if something didn’t go as expected, please feel free to reach out to us through the 'Contact Us' page in our website. Thanks for you, and again, we're so sorry for the inconvenience caused. Best regards, PetLab Co.
Glenn S.
Ww love Pet Lab bright white teeth powder for my older Border Collie. Its always comes fast in the mail we just love you guys! Love Glenn, Jeanie Marie and Nicole Jean!
Response from PetLabCo.Dec 2, 2024
Hi Glenn, We're so pleased to hear that your dog is enjoying the ProBright. Knowing it’s making a difference for your pup warms our hearts. We’re also glad to hear your orders arrive quickly—that’s always our goal! Your support means the world to us, and we’re so happy to have you as part of the pack! Give your sweet Border Collie a big hug from us! 💙 Best regards, PetLab Co.
Jason S.
Outstanding product and customer support.
Response from PetLabCo.Dec 2, 2024
Hello Jason, Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our product and customer support. Your feedback means the world to us and keeps us motivated to do our best every day. All the best, PetLab Co.
