PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 20, 2024

Hi there, Thank you for sharing your experience with us. We truly appreciate your honesty and are glad we were able to resolve the issue quickly by replacing the product. We’re also happy to hear that you’ll be continuing your subscription! It means a lot that you took the time to express your thoughts, and we’re always here to make sure you and your pets have the best possible experience. All the best, PetLab Co.

Response from PetLabCo.Dec 20, 2024

Hi Leo, Thank you so much for your kind words. We are deeply sorry to hear about Lucy's passing. It’s clear she was a special part of your family, and we’re honored to have been a part of her care in her senior years. We're glad that we were able to assist with your subscription, and we truly appreciate your recommendation. If there’s anything else we can do during this difficult time, please don’t hesitate to reach out. Take care, PetLab Co.

Response from PetLabCo.Dec 20, 2024

Hi Cheryl, Thank you for taking the time to share your experience with the ProBright Advanced. We're delighted to hear that it was easy to use and helped your pup's dental health. Your feedback is greatly appreciated and helps us make sure our products meet the needs of our valued customers. Best regards, PetLab Co.

Response from PetLabCo.Dec 20, 2024

Hi James, We're really sorry to hear about your experience. It’s absolutely not the kind of service we aim to provide. We'd like to help make this right for you. Could you please share your order ID with us? That way, we can look into what happened and make sure everything is resolved properly. Best regards, PetLab Co.

Response from PetLabCo.Dec 20, 2024

Hello Russ, We’re glad to hear that our customer service team was able to help resolve the shipping issue promptly. It’s also fantastic to hear that your dog is feeling more energetic since starting the Probiotic Chews! Thank you so much for sharing your feedback! Kind regards, PetLab Co.

Response from PetLabCo.Dec 20, 2024

Hi Marjorie, Thank you for sharing your thoughts with us! We’re glad to hear you were pleased with our products and customer service. We understand that every dog is different, and we’re sorry to hear that our products weren’t the right fit for your dog. If you wish to explore some alternative products for your dog, please don't hesitate to reach out through the 'Contact Us' page on our website. Stay pawsome, PetLab Co.

Response from PetLabCo.Dec 20, 2024

Hello Danielle, Thank you for such an amazing review! We’re beyond pleased to hear that the ProBright made such a quick and noticeable difference for Lily. We’re so glad it’s been a great supplement for her, especially considering her sensitivity. It’s wonderful to hear that you’ve noticed a difference in tartar buildup after just a couple of weeks too! We’re so happy our product has been able to help Lily’s health and comfort.😊 All the best, PetLab Co.

Response from PetLabCo.Dec 20, 2024

Hi Susan, We're so sorry for the trouble with your order. We know it’s been a frustrating experience with all the delays. The good news is your replacement order is now on its way and out for delivery! We really appreciate your patience and your loyalty to PetLab Co. over the years. If there’s anything else you need or if you have any questions, feel free to reach out through the 'Contact US' page on our website. Stay pawsome, PetLab Co.