PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 19, 2025

Hi Karl, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. To assist you better, could you please share your order ID? Thank you! Kind regards, PetLab Co.

Response from PetLabCo.Jan 20, 2025

Hi Ellen, Sorry to hear your pup isn't a big fan of our product. We know how frustrating it can be when our pups aren't excited about what we offer them. Here are some suggestions we have found successful when a dog is being a picky eater: - Place a little peanut butter on the chew - Wrap the chew in a piece of cheese - Place a little bit of plain yogurt on the chew - Wrap the chew in a thin piece of their favorite meat - Place on their favorite food or treat When considering any of these suggestions, please keep in mind any allergies or sensitivities your dog may have. If you have any other concerns, we recommend speaking with your veterinarian. Your satisfaction and your dog's well-being are one of our priorities, and we’re here to support you in any way we can. Feel free to reach out to us through the 'Contact Us' page on our website. Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 17, 2025

Hey Dawn, Thank you for taking the time to share your experience! We’re so glad to hear that our team could assist you and that you appreciated the option to donate the chews. Supporting our customers and giving back are values we hold close to, and it’s wonderful to know this made a positive impression on you. Your thoughtful words mean so much to us! Best regards, PetLab Co.

Response from PetLabCo.Jan 17, 2025

Hey Claire, We're so sorry to hear about your recent experience with us. Could you please share your order ID so we can look into this for you? We want to get to the bottom of what happened with your subscription and make sure it’s resolved. Please note that due to a high volume of messages, our response times may be delayed, but we’re here to help and will get back to you as quickly as possible. Thank you for your patience, and we’ll do our best to make this right. Best regards, PetLab Co.

Response from PetLabCo.Jan 17, 2025

Hi Shawn, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to a high volume of inquiries, our response times may be longer than usual, but we’re committed to addressing your concerns as soon as possible. To assist you with updating your subscription quantity, could you please share your order ID? Once we have this information, we’ll make sure your subscription is updated to meet your needs. Kind regards, PetLab Co.

Response from PetLabCo.Jan 17, 2025

Hi Donna, Thank you so much for sharing your story with us! We’re thrilled to hear about your lab’s recovery and how our Probiotics played a part in helping him. Your kind words mean the world to us, and knowing that we’ve made a difference in your dog’s well-being truly inspires our team. Please give your lab a big hug from all of us at PetLab Co. — and maybe an extra treat at bedtime! 💙 Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 17, 2025

Hi Ryan, We're sorry to hear about your experience. Please know that we take your concerns seriously, and we never ignore our customers' emails or intentionally remove anyone from our community page due to feedback. We value open communication and are here to support you. To assist you further, could you please provide your order ID? We'll make sure to resolve this issue as quickly as possible. Thank you for your patience, and we hope we can turn this experience around for you. Best regards, PetLab Co.

Response from PetLabCo.Jan 16, 2025

Hi Lindsay, We're sorry to hear your dog had this experience. We want to work with you to learn more about what happened. Could you provide your Order ID so we can check into this further for you? Thank you! Best regards, PetLab Co.