PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 16, 2025

Hi Mr. Duncan, We're very sorry to hear about your experience. Please know that we do not place customers into subscriptions unless the subscription option is selected during checkout. We’d like to investigate this further to see what went wrong. Could you please provide your order ID so we can locate your account and review the details? Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Jan 16, 2025

Hi Jodi, We're truly sorry to hear about the difficulties you’ve faced trying to reach us and the inconvenience caused by the issue with your order. As we are currently receiving a higher volume of inquiries, our response times may be slower than expected. To help us look into this and resolve it as quickly as possible, could you please provide your order ID? Once we have that, we’ll investigate the situation and get back to you with a solution. Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right. Kind regards, PetLab Co.

Response from PetLabCo.Jan 15, 2025

Hi Lindarosa, We're truly sorry to hear that our Allergy & Immune Chews didn’t meet your expectations. We know that every dog is unique and what works for one may not work for all. If you're open to it, we’d be happy to provide information about alternative products with similar benefits that may better suit your dog's needs. Your satisfaction and your dog's well-being are one of our priorities, and we’re here to support you in any way we can. Feel free to reach out to us through the 'Contact Us' page on our website. Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 15, 2025

Hi Patricia, We're so sorry to hear that you haven't received your order yet. We'd be happy to investigate to see what may have happened. A member of our customer care team will reach out to you shortly. Thank you for your patience as we resolve this for you. Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 15, 2025

Hi Kimberly, We're sorry you and your dog had this experience. We follow stringent quality measures to provide the best products for our best friends. However, all dogs are unique, which means there have been instances where our product turned out not to be a good fit. We also strive to provide timely support to all our valued customers, but due to a high volume of inquiries, there may be instances where our response time is longer than anticipated. We would like to look into this further for you. Could you please share your order ID with us? Thank you, PetLab Co.

Response from PetLabCo.Jan 14, 2025

Hi Al, Thanks for sharing your honest feedback - it helps us to continually improve. We don't intend to ignore your messages. We always strive to provide excellent customer service, and we clearly fell short on this one. We have a high volume of emails, so it may take longer to get back to you. Sorry about that. We will endeavor to make this right. Could you kindly provide your order ID? Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Jan 14, 2025

Hi Olga, Thanks for sharing your feedback. We understand your frustration and are so sorry you had this experience. Our subscription plans are completely optional, and you can always choose the One-Time Purchase option on the website. We're currently receiving a high volume of emails, so it may take longer to get back to you. To help us look into this further and resolve this for you, could you kindly provide your order ID? Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Jan 14, 2025

Hi BG, Thanks for sharing your feedback. We’re so sorry you had this experience. Our subscription plans are completely optional, and you can always choose the One-Time Purchase option on the website. Our phones are open every day during business hours. We're currently receiving a high volume of emails, so it may take longer to get back to you. To help us look into this further and resolve this for you, could you kindly provide your order ID? Thank you! Warm regards, PetLab Co.