PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 30, 2025

Hi Emma, We’re sorry for any confusion or inconvenience you’ve experienced. Please know that we never enroll customers in subscriptions without their consent. If you select ‘One-time Purchase,’ there won’t be any recurring charges. Due to an increased volume of inquiries, our response times have been a bit longer than usual, and we truly appreciate your patience. Could you kindly provide your order ID so we can assist you further? Thank you! Best regards, PetLab Co.

Response from PetLabCo.Jan 29, 2025

Hi Barbara, Thank you so much for your kind words! We are thrilled to hear that Madison loves the chews and is enjoying the benefits. Your support means the world to us, and we’re committed to providing the best for pets. Thanks again for being a valued part of our community! 😊 Best regards, PetLab Co.

Response from PetLabCo.Jan 28, 2025

Hi Linda, Thank you so much for sharing your wonderful update about Rascal! We're thrilled to hear that he's feeling better. It’s also fantastic to know that our ProBright is helping keep his teeth clean! Your feedback means a lot to us, and we're so glad to be a part of Rascal's health journey. Best regards, PetLab Co.

Response from PetLabCo.Jan 28, 2025

Hey Chris, We’re truly sorry to hear the product did not provide the benefits you were hoping for. Every pup is unique, and while some may show results quickly, we typically recommend using our products consistently for at least 3 months to allow time for the benefits to become noticeable. We’d love to help further and see if there’s anything we can do for you and your pup. Could you please provide your Order ID? Stay pawsome, PetLab Co.

Response from PetLabCo.Jan 27, 2025

Hi Jaclyn, Thanks for your kind words about our Probiotic supplement. We're glad you're enjoying the convenience of having our monthly auto-ship and prompt deliveries. Your satisfaction means a lot ot us. Best regards, PetLab Co.

Response from PetLabCo.Jan 26, 2025

Hello Jairo, We're sorry to hear you had this issue with your orders and subscription. Someone from our team will reach out to you through email to help you resolve this as soon as possible. Again, we're sorry for any inconvenience caused. We look forward to resolving this for you. Best regards, PetLab Co.

Response from PetLabCo.Jan 26, 2025

Hi there, We're sorry to hear you had this experience. We understand you didn't intend to choose a monthly auto-ship. To assist you with your subscription, could you please share your order ID? Once we have this information, we’ll be able to understand more what happened. Thank you! Kind regards, PetLab Co.

Response from PetLabCo.Jan 26, 2025

Hi Tonya, Thanks for sharing your feedback! We're happy to hear that you're getting great customer service. Your satisfaction is very important to us! Best regards, PetLab Co.