diane D.
Absolutely HORRIFIC customer service
Absolutely HORRIFIC customer service! I have simply been trying to update my shipping frequency. It is not possible to complete this request on the website. I lost track of how many times I tried. The customer service phone number is bogus; nobody answers. As of yesterday, I waited on hold for close to 30 minutes. The canned response to my email did not address my questions. Does the product work? I'll never know. I'm forced to call my credit card company to stop payment. Unfortunate.
Response from PetLabCo.Mar 28, 2025
Hi Diane, We're very sorry for the frustration you've experienced while trying to update your shipping frequency. We understand how important it is to have control over your subscription, and we're sorry for any inconvenience caused. We've been receiving a high volume of calls and inquiries, which has led to longer wait times than usual. We truly appreciate your patience. Could you please provide your Order ID? This will allow us to look into your account and make the necessary updates for you. Stay pawsome, PetLab Co.