PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 23, 2025

Hello Beth, We’re sorry to hear that the reviews have made you hesitant to try our products. We understand how important it is to feel confident not just in the product, but in the support behind it as well. While we know we haven’t gotten it right 100% of the time, we’re constantly working to improve and provide the best possible experience for our customers. If you ever have any questions or concerns, our team is here and happy to help at [email protected]. We truly hope you’ll consider giving us a chance in the future—both our products and our service. Warm regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hello David, Wow—thank you so much for the fantastic feedback! We’re pleased to hear that the product is working so well for your pup and that delivery has been smooth too. We truly appreciate your recommendation and are so glad to have you as part of the PetLab Co. family! Kind regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hello Robin, Thank you so much for your feedback! We’re so glad to hear it’s been easy to keep your pup’s Dental Formula in stock—that’s what we love to hear! Thanks for being part of the PetLab Co. family! Warm regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi Kathy, We’re truly sorry for the delay and the frustration this has caused—we completely understand how upsetting it is to wait for a response. Due to a recent surge in inquiries, we’ve been experiencing higher-than-normal volumes of calls and emails, which has led to longer wait times. We know this isn’t ideal, and we’re working hard to get back to everyone as quickly as possible. To help us assist you directly, could you please send us your order ID? We’ll be happy to look into this and make sure your concern is addressed. Best regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi Janet, We're sorry to hear you have not gotten a response from us, and you're not seeing the desired results with our products. We understand that every dog is a one-of-a-kind individual, and what works for one may not work for all. We strive to meet your support needs promptly, but heightened call and inquiry volumes may lead to longer wait times. Would you mind sharing your order ID? Warm regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi Edward, Thank you so much for sharing Sugar’s story with us—this truly made our day! 💛We’re so happy to hear that after just a couple of weeks, her energy and tail-wagging joy returned! It means the world to us that you not only saw such a wonderful change but also became a PetLab advocate, sharing her results with your loved ones. All the best, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi Trojanek, We’re sorry the product did not provide the same benefits as it did for others. Keep in mind that it can take up to 3 months of using supplements regularly to get the most out of their potential benefits. If you have any questions or would like an alternative product that may best suit your pup, feel free to reach out to us at [email protected]. All the best, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi Judy, We’re sorry to hear about the condition in which your order arrived and how disappointed you’ve been with the support you received—that’s never the experience we want for our customers. We understand how frustrating it must have been to deal with a mess and then be asked to send photos. Please know that we only request pictures to properly document the issue for our records and to help prevent it from happening again in the future. We’d love the chance to make this right. If you could please send us your order ID, we’ll be happy to review this further and find the best way to help. Best regards, PetLab Co.