PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 23, 2025

Hello Sheila, We're very sorry that you haven't received your last two orders. One of our commitments is to provide reliable shipping services. However, there may be occasional issues due to factors beyond our control, and we're sorry about this. We would like to look into this for you. Could you please provide your order ID? Kind regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi Derek, Thank you so much for sharing your experience with us! We completely understand being skeptical about new products, and we’re thrilled to hear that after months, our product has made a positive difference for your English Bulldog! 🐾 It’s fantastic that you’ve found something that works so well, and we’re honored to be part of your pup’s daily routine. Warm regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hello Debra, Thank you so much for sharing your experience! We’re so glad to hear that the powder is helping your pup's dental health. We truly appreciate you choosing PetLab Co. for your pet’s health, and we’re thrilled to know it’s making a difference! Best regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi there, Thank you so much for sharing this amazing feedback! We’re so happy to hear that Sven is thriving at 3 years old and that our supplements are part of his healthy routine! 💪 Thanks again for trusting us with Sven’s health, and we’re excited to continue supporting his journey. Kind regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hey there Mary Ann, Thank you so much for choosing PetLab Co. again! We’re so happy to hear that our products are keeping your 12-year-old Chihuahua feeling young and full of energy like she’s 5! 💕 We truly appreciate your continued trust in us, and we’re honored to be a part of your pup’s health and happiness. Kind regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi Amanda, We’re truly sorry to hear about your experience and completely understand your frustration. This is absolutely not the type of service we strive to provide, and we appreciate you taking the time to share your feedback. Please know that we do not enroll customers into subscriptions without their consent. Subscription options are actively selected during checkout. That said, we want to make this right and investigate what happened with your order. Could you please provide your order ID so we can look into this further? We’re here to help resolve this as quickly as possible. All the best, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hello Rich, Thank you so much for sharing this—we’re absolutely thrilled to hear how well the Dental Formula has worked for your beagle! That’s amazing feedback from the vet, and we’re so happy to know his teeth are looking great after over three years of use. Stories like yours truly make our day! Best regards, PetLab Co.

Response from PetLabCo.Apr 23, 2025

Hi Judith, We’re sorry for the confusion and frustration this has caused. Please know that we do not enroll customers into subscriptions without their knowledge. All subscriptions must be actively selected at checkout, and we want to make sure you’re fully supported and clear on any orders placed. If you could please provide your order ID, we’d be happy to take a closer look and confirm the status of your account. You can also email us directly at [email protected] for assistance. Best regards, PetLab Co.