PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 28, 2025

Hello Ramon, We're sorry for the frustration with the duplicated order and the difficulty in getting help. We are committed to delivering exceptional support, but during peak times, call and inquiry volumes may lead to longer wait times than we desire. We appreciate your understanding, and sorry for any inconvenience. Could you send over your order ID so we can take a closer look? Warm regards, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hi Ricardo, It's heartwarming to hear that you saw some positive changes in your older dog's teeth with ProBright Advanced. While it's understandable that it might not have reached all areas, we're glad to hear that it's working well for your younger Shih Tzus. We appreciate your feedback and will continue to strive for the best possible results for all our customers. Best regards, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hi Sally, We understand your frustration with the incorrect delivery address. We're sorry for the inconvenience this caused. We'll investigate this matter further. If you can kindly provide your order ID, we will make sure that everything is addressed. Warm regards, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hi Gail, We understand your desire to cancel your subscription. Could you please provide your Order ID? Additionally, if you'd prefer, you can also manage or cancel your subscription at any time through our Customer Account Portal. If you haven't signed up yet, you can create an account by following the link on our website. Best regards, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hi Debbie, We're sorry to hear you and your Labradors had this experience. We want to learn more about your dogs' experience. Could you please provide your Order ID? Thank you for bringing this to our attention — we’re here to help! Kind regards, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hi Bruce, We appreciate you taking the time to share your feedback. We understand your frustration with managing your subscription and are committed to making our site more user-friendly. We are constantly working to improve our platform and make it easier for our customers to manage their subscriptions. Thank you for your patience as we continue to enhance our services. If you need further assistance, please don't hesitate to reach out to us at [email protected]. Kind regards, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hi Marilyn, We are so happy to hear that our Probiotic Chews have been so beneficial for your Yorkie! We understand how important it is to find products that work for our furry companions, and we're glad our product has been a positive part of your routine. Warm regards, PetLab Co.

Response from PetLabCo.Apr 28, 2025

Hey Bonnie, We are so happy to hear about Ollye's recovery and that he is thriving at 16 years old! It sounds like you went through a difficult time, and we can only imagine how stressful it must have been for both of you. It's wonderful that you found a product that worked for Ollye, and we're glad that you're happy with the results. We appreciate you sharing your story and hope it helps other pet parents who are facing similar challenges. 💕 Kind regards, PetLab Co.