Tish H.
I have been trying to get into my…
I have been trying to get into my account for days to cancel my subscription. It just keeps sending me round in circles I’ve currently got 6 x pots of probright ! I have tried everything, open an account, forgot password link, direct email to customer service. I did not even realise I had set up a subscription.
Response from PetLabCo.Apr 28, 2025
Hi Tish, We're sorry for the difficulty you've experienced trying to access your account and cancel your subscription. It's certainly not the experience we want you to have. Just so you know, we never enroll customers in subscriptions without their consent. As long as you choose 'One-time Purchase,' there won't be any recurring charges. Could you please share your Order ID so we can look into this further for you and your pups? Kind regards, PetLab Co.



