customer
Need to suspend account.. no response.
I have sent multiple emails asking for my account to be put in hold or suspended, as my dog is in palliative care and is only taking these 1/4 at a time. I now have 4 unopened packages and she will never get through them all. I would like to terminate my account all together. The product is amazing!! The responsiveness from the company - not as great.
Response from PetLabCo.Aug 10, 2026
Hi there, We are sorry to hear you have had this experience. That is certainly not what we want for our customers. We were not able to locate any recent messages from you, but our team would be happy to assist you with this. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®