PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 15, 2025

Hi Robyn, We're sorry for your loss and for the difficulty in canceling your subscriptions. We're here to support you during this difficult time. We value your loyalty and appreciate your feedback. We will be reaching out to you to ensure your subscriptions are canceled. Thank you for your patience. Take care, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Michael, We're sorry for any confusion caused. We send a reminder email 3 days before each subscription charge with a link to your account, where you can cancel anytime. You can also access the account portal through our website for any changes to your subscription. Additionally, our "Contact Us" page lists our contact information if you'd like to ask for assistance. We'll reach out to you to assist you with this. We appreciate your patience! Best regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Jason, We're sorry to hear that your Bichon has started licking his paws again after doing so well on our Probiotic Chews. The formulation of our Probiotic Chews has not changed. If the symptoms continue, we always recommend checking in with your vet to rule out any other causes. If you're open to exploring alternative options, we’d be more than happy to help you find a product that might be a better fit for your pup’s current needs. Please feel free to reach out to us anytime at [email protected]. Warm regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Rimma, We appreciate your feedback and are glad you found the product to be good. We understand your dog's preference for variety and will consider your suggestion for future product development. Meantime, try adding a dollop of peanut butter or wrapping the chew cheese. Offering a small amount of plain yogurt or wrapping it in their favorite meat can also be a hit. Lastly, placing the chew on top of their preferred food or treat is worth a try too! Before attempting any new approaches, however, don't forget to take into account any sensitivities your dog may have. All the best, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Rachael, We're so pleased to hear that Allergy & Immune Chew has made such a positive impact on your pit bull. It's wonderful to know that you've found comfort after years of struggling with your pet and expensive vet visits. We appreciate your kind words and your commitment to sharing your experience with others. Warm regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Joseph, We appreciate your kind words and are thrilled to hear that you find our products and services helpful for your dog. We strive to provide the best possible experience for our customers, and your feedback means a lot to us. Warm regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Janet, We're sorry for any confusion caused. Our records indicate that there have been no cancellation actions taken in your customer account portal, and since your payment method has expired, you haven’t been billed recently. We will contact you directly to clarify this matter. Thank you for your understanding! All the best, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Guillermo, We are so happy to hear that the Probiotic Chews have helped your pet with her skin discomfort. It's wonderful that she is doing so well now and enjoying the taste. We appreciate you sharing your positive experience with us. Best regards, PetLab Co.