PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kathleen S.
Easy ordering website. Great reviews, and the joint chews really have helped my older dog.
Response from PetLabCo.Sep 17, 2025
Hello Kathleen, We're happy to hear that our website was easy to use. It brings us great joy to hear how our Joint Care Chews have made a positive impact on the well-being of your dog. Thank you for choosing our product! All the best, PetLabCo.
Tim B.
My dogs coat is a lot more healthier and he doesn't itch and scr
Response from PetLabCo.Sep 17, 2025
Hello Tim, We're happy to hear that our product has helped your dog's coat and itching. Thanks for your support and for sharing your experience with us! It means a lot to our team. Best regards, PetLabCo.
Yuriy Y.
No results after 2.5 months of regular usage, not easy to unsubscribe. Quite expensive trial without any benefit
Response from PetLabCo.Sep 15, 2025
Hi Yuriy, We are sorry to hear that you did not see results, and for the inconvenience caused while trying to cancel your subscription. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards. We always want managing your subscription to feel simple and stress-free, and we regret that this wasn’t your experience. If you’re still having trouble or need further assistance, please don’t hesitate to reach out to us directly at [email protected]. Could you please provide your Order ID so we can look into this for you? Best regards, PetLab Co.
Melinda L.
Trying to order online was a nightmare, and calling was even worse. If I have more problems like today, I will purchase items from another source. Last week, I spoke with a young man at your company who was very nice and understanding of my needs. Today, the 2 ladies I spoke with were not helpful, and I had trouble understanding them. I was finally able to place an order online, but the frustration was not worth it.
Response from PetLabCo.Sep 12, 2025
Hi Melinda, We're truly sorry to hear about the frustrating experience you had both online and over the phone. We completely understand how discouraging that must have felt. Please know that your feedback is very important to us—we’re always working on improving both our website and our customer support so that your future experiences are smoother and more helpful. We’ll make sure your concerns are shared with the team, as this will help us provide better service moving forward. Thank you for your patience and for giving us the opportunity to improve. All the best, PetLabCo.
Jimmy S.
After over a year of happy monthly subscription my dog will not eat these any longer. The packaging has changed but worse yet when I wrote in and complained about pup not liking these any longer I get a reply that they changed the formula. I have 3 full bags of 24 sticks which I break in half for a 5 pound dog. I may consider resubscribing if they go back to original formula. UPDATE to your response that formula was not changed: On 4/10/25 Trizia replied to my email complaint with the following response: "Hello Jimmy, Thank you so much for reaching out and for sharing your experience with us — and of course, for including the lot number and photo. We really appreciate you taking the time to let us know! We completely understand how concerning it can be when your pup’s eating habits change, especially when she used to love the Prebiotic Dental Sticks. To share some insight — we recently upgraded our Prebiotic Dental Sticks with new and improved ingredients to help provide even better dental care benefits. While the formula was enhanced, we understand that some dogs may take a little time to adjust to any changes in taste, smell, or texture. An insert was included in your previous package with more details about this update."
Response from PetLabCo.Sep 11, 2025
Hi Jimmy, We appreciate you sharing your experience. We're sorry to hear your dog no longer enjoys the dental sticks. We’ve updated our branding and packaging to better reflect who we are. While the look has changed, the formulas you and your pet know and love remain the same. To clarify, the formula change you mentioned took place earlier this year, not recently. No new changes have been made to the formula since the update earlier in the year. You can try placing a bit of peanut butter on the stick (Xylitol-free), wrapping it in a piece of cheese, or adding a small amount of plain yogurt to the stick. Just remember to consider any allergies or sensitivities your dog might have. Please know your experience and feedback are important to us, and we’ll continue to keep them in mind as we strive to improve. If you have any other concerns or questions, please feel free to reach out at [email protected]—we’re here to help! Best regards, PetLabCo.
amaweatherwatcher
I have consistently used the product for my dog’s itching and scratching for 4 months. I have seen zero results. I am discontinuing the product and seeking veterinary advice. I gave it the chance, but it didn’t work at all. No difference in not only his itching, but also his gut health.
Response from PetLabCo.Sep 11, 2025
Hi there, We appreciate you sharing your experience. We're sorry to hear that the product didn't provide the results you expected for your dog. It is always our goal to provide high-quality pet supplements that offer maximum benefits, but we acknowledge that each dog's case is unique, and what works for one may not work for all. It might be beneficial to explore other options or discuss alternative approaches with your veterinarian to address your pup's specific needs. Thank you so much for trying out our product. All the best, PetLabCo.
Cheryl
Worked great for our Bessie. Don't know who these people are on here that subscribe and then have a go at the company when they get charged again. Also looks these guys up they have thousands of reviews and are a worldwide company. Feel like I have to defend em as if it wasn't for these chews, Bess would be scratching non stop all winter!
Response from PetLabCo.Sep 10, 2025
Hello Cheryl, We appreciate you taking the time to share your positive experience! We're happy to hear that Bess benefited from our product. Thank you for your kind words and for being part of our pack. All the best, PetLab Co.
M K.
I did not sign up for subscription and they charged me AGAIN.
Response from PetLabCo.Sep 10, 2025
Hi MK, We're sorry for any confusion caused. Just to clarify, we don’t enroll anyone in a subscription without their consent. As long as you toggled off the 'Save more with a subscription' option, there shouldn’t be any recurring charges. Could you send over your Order ID so we can take a closer look? Best regards, PetLab Co.
