PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Oct 7, 2025

Hi Ted, We regret that you had difficulty canceling and reaching us. That definitely shouldn’t have happened. Once a subscription is canceled and a confirmation has been received, no further charges should be made. So we can look into this right away and make things right, could you please provide your order ID? You can also reach out to us directly through the “Contact Us” page on our website for immediate assistance. We’ll make sure this is sorted for you as quickly as possible. Kind regards, PetLabCo.

Response from PetLabCo.Oct 6, 2025

Hi there, We’re truly sorry to hear about the difficulty you experienced while trying to cancel your subscription, and we greatly appreciate your feedback on how we can improve the process. Please know that your subscription can always be canceled anytime by signing into our customer account portal or by reaching out to us through the “Contact Us” page on our website. If you could provide us with your order ID, we’d be more than happy to assist you directly with the cancellation. Thank you again for bringing this to our attention—we’ll use your feedback to make the experience clearer and smoother moving forward. Best regards, PetLabCo.

Response from PetLabCo.Oct 6, 2025

Hi David, We’re sorry to hear about your experience and the frustration this has caused. Please know that you can always cancel your subscription anytime by signing in to our customer account portal. Alternatively, you’re welcome to reach out to us directly through the “Contact Us” page on our website, and we’d be happy to assist you further. If you can provide us with your order ID, we’ll be able to take a closer look and make sure your subscription is properly canceled so you won’t continue receiving orders. We truly appreciate your feedback and want to make this right. Warm regards, PetLabCo.

Response from PetLabCo.Oct 6, 2025

Hi Tracy, We’re really sorry to hear about your frustration, and we truly appreciate your feedback. Please know that our subscription service is completely optional and can always be canceled at any time—either through the customer account portal or by reaching out to us directly via the "Contact Us" page on our website. If you’ve already received a confirmation that your subscription has been canceled, you will not be charged for any future orders. Thank you again for sharing your experience, as it helps us improve our service. If you need any further assistance, we’re here to help at [email protected]. Kind regards, PetLabCo.

Response from PetLabCo.Oct 3, 2025

Hi Sam, We regret to hear that your order wasn't delivered and that you haven't received a reply. We would like to investigate this instance further. If you could provide your order ID, we’ll make sure everything is taken care of. Kind regards, PetLabCo.

Response from PetLabCo.Oct 3, 2025

Hello Rebecca, We're so happy to hear our product helped with your dog's breath! Your feedback means a lot to us, and we're delighted to have been able to help. All the best, PetLabCo.

Response from PetLabCo.Oct 3, 2025

Hi Marie, We’re truly sorry for the disappointment and inconvenience this caused. At the moment, we’re unable to manually select a specific carrier for deliveries, as our fulfillment system automatically assigns the most suitable option based on each customer’s location. Your feedback is incredibly valuable, and we’ll make sure to share it with our team as we continue to review and improve our shipping process. We’re very sorry to hear that this led you to cancel your subscription, and we hope to have the opportunity to serve you again in the future under better circumstances. All the best, PetLabCo.

Response from PetLabCo.Oct 3, 2025

Hi Paul, We’re sorry for the frustration you’ve experienced while trying to reach us and cancel your subscription. It sounds like the emails you’ve been sending may be our marketing emails, which are unmonitored. For direct assistance, the best way to reach us is either through the “Contact Us” page on our website or by emailing us at [email protected]. If you could kindly provide us with your order ID, we’ll be able to locate your account and assist you with your subscription right away. We truly appreciate you bringing this to our attention, and we’ll do everything we can to make this process easier for you. Best regards, PetLabCo.