PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 6, 2025

Hi Dianne, We appreciate you sharing your experience. We're sorry the delivery updates were not accurate, and your package arrived later than expected. You’ll hear from someone on our Customer Experience team shortly — they’ll make sure this is taken care of. We're really grateful for your patience here. Warm regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Deborah, We're so sorry your package arrived damaged. We'll investigate this issue and take care of this quickly for you and your pup. We’ll have one of our Customer Experience team members connect with you directly. Thank you so much for your patience and for bringing this to our attention. Best regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hey Carol, We're happy to hear that the chews arrived quickly and your dog enjoys them! Knowing that our service and products have made a positive impact is the greatest compliment we could receive. 🌟 All the best, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi there, We're happy to hear that you had a positive experience with our fast shipping and clear description. Our team is always working to make the delivery process smooth and convenient for you. Best regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Amy, Thank you so much for taking the time to share this with us. We're sorry to hear about the experience you had with the delivery driver. We appreciate you letting us know what happened. Although the couriers are third-party partners and we don’t have direct control over their drivers, we will be reporting this incident to the carrier so they can address it with their delivery team. Thank you again for bringing this to our attention. Your feedback genuinely helps us maintain a better and more respectful delivery experience moving forward. Kind regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Antonio, We are very sorry you haven't received your order yet. It shows that your order was successfully delivered last November 1st. Nonetheless, we’re here to help and would love to investigate this further. A dedicated member of our customer experience team will be reaching out to help you with this directly. We truly appreciate your patience. Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Joni, Thank you so much for sharing your experience with us! We're glad to hear that you were able to easily pause your product and update your subscription, and it's great to know your order arrived right on time. It's our joy to offer you and your furry friend such convenience. All the best, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Suzanne, We’re so sorry to hear that your dog isn’t taking the product — we completely understand how that can be challenging. Our team would be happy to help you cancel your subscription and make sure everything is taken care of. In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.