PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 6, 2025

Hi Vanessa, We appreciate you taking the time to share your feedback. We are sorry that the delivery took longer than expected, and your dog had to go without the supplement for a few days. While delivery timelines can sometimes vary due to courier handling (which is beyond our direct control), we absolutely want to look into this further, and explore how we can enhance our shipping options to better serve you in the future. All the best, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi Rebecca, We're happy you had a great experience with our fast shipping and product! Providing reliable shipping is important to us, and it’s great to know it made a positive difference. Kind regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Melinda, We regret that you had trouble canceling your subscription. Upon checking, it shows that you have successfully canceled your subscription in our customer account portal. Regarding your order, a dedicated member of our customer experience team will be reaching out to help you with this. Thank you for your patience. Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi LeeAnn, We appreciate you bringing this to our attention. We're sorry to hear that you only received one Probiotic Chews tub instead of the two you were expecting. We’ll have one of our Customer Experience team members connect with you directly to take care of this. We appreciate your patience. Warm regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi William, We are happy to learn that the delivery of your order was prompt! We’re grateful for your trust and happy we could meet your expectations. Kind regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Patti, We're sorry to hear your dog had this experience. We follow stringent quality measures to provide the best products for our best friends. We would very much like to investigate this instance further to make sure we understand all the circumstances around your dog's experience. Could you let us know your Order ID? Warm regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi Cheryl, We're happy to hear that the package arrived safely this time! Your feedback means a lot — it helps us ensure we’re consistently improving. All the best, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hi Darla, We're happy to hear that your order arrived on time and in good condition! We appreciate your positive feedback regarding our notifications. Your feedback motivates us to continue delivering exceptional service and convenience. Best regards, PetLabCo.