PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 6, 2025

We’re so sorry to hear that you’re still receiving charges after canceling. That’s definitely not the experience we want for you. We’ll investigate this issue right away to ensure it’s resolved as quickly as possible. In the meantime, our team will be reaching out directly to confirm your subscription has been fully canceled and to make sure you’re taken care of. Thank you so much for bringing this to our attention — we really appreciate it! Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Michele, We're happy to hear that your order arrived as expected and in good condition. Thank you for your positive feedback! Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Joyce, We’re so sorry for the confusion with your recent order and truly appreciate you letting us know. We completely understand that you’d like to adjust your subscription. Our team would be happy to help update your account so you only receive 1 Probiotic Chew and 1 Allergy & Immune Probiotic Chew moving forward. In the meantime, our team will be reaching out to ensure you’re fully taken care of. Thank you so much for bringing this to our attention — we truly appreciate it! All the best, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Ellen, We’re so sorry to hear about your experience with the Salmon-Flavored Probiotic Chews. This isn’t the quality we aim to deliver, and we completely understand your frustration. In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know — we really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Kenny, We’re so sorry to hear that your package arrived open and missing an item. That’s definitely not the experience we want for our customers. We’ll look into this right away to make it right. In the meantime, our team will be reaching out to ensure you’re fully taken care of. Thank you so much for bringing this to our attention — we truly appreciate it! Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Joyce, We’re so sorry to hear about the way your package was delivered. We completely understand your concern, especially with the high foot traffic near your porch. We’ll investigate this with our shipping provider. In the meantime, our team will be reaching out to make sure you’re fully taken care of. Thank you so much for bringing this to our attention — we truly appreciate it! Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Joann, We’re so sorry to hear about the confusion and inconvenience with your delivery. We completely understand how frustrating it must have been to see your package marked as delivered before it actually arrived. While we don’t have direct control over courier scans or delivery timing, we’ll raise this issue with our shipping provider to help prevent it from happening again. In the meantime, our team will be reaching out to make sure you’re fully taken care of. Thank you so much for bringing this to our attention. We truly appreciate your patience and feedback. Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Salina, Thank you so much for sharing your experience! We're glad to hear that your replacement order reached you quickly. We truly appreciate your patience and understanding. Kind regards, PetLabCo.