Linda Marie L.
Unbelievably poor subscription…
Unbelievably poor subscription management. Tried to cancel the 2 accounts I had. First email was which one. Answer: both. Next email. Which one? Answer ALL. 3rd email: Can we ask why? Answer was 3 bullet points. 4th email, which one was most important. I had to cancel my credit card to ensure they would take cancel🤬 The response to this review is the same response I got in an email regarding cancelling my subscription. It shouldn’t take this much time out of anyone’s life. so here is the expansion they requested in Cliff note form: Cancel all subscriptions means I do not want any of the subscriptions to be delivered any longer. Giving 2 reasons why I am cancelling should be enough. Don’t take 5 interactions through email over 2 days to cancel a clients subscription.
Response from PetLabCo.Nov 7, 2025
Hi Linda, We're sorry to hear about your experience — we never want anyone to feel pressured when requesting to cancel a subscription. We always respect our customers’ decisions to cancel, regardless of the reason, and we're sorry that this was not reflected in your interaction with us. For future reference, we also have a Customer Account Portal where you can manage or cancel subscriptions anytime. If you don’t mind sharing your Order ID, we’d like to investigate this further to understand where things went wrong and make sure it is properly addressed with our team. We truly appreciate the opportunity to make this right. Kind regards, PetLabCo.