PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 23, 2025

Hello Veleta, Thank you so much for sharing your experience! We’re really glad to hear that both the Probiotic Chews and Dental Powder have been helping your dog. We understand that the cost of autoship and frequency can add up. To help with this, we do offer bundle options that can be more cost-effective. These bundles allow you to save while still getting the products your dog loves. If you’d like, we can help you explore the best bundle for your needs. Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.

Response from PetLabCo.Nov 24, 2025

We're happy to hear that your order was completed on time and to your satisfaction. We understand that you have plenty of products. Please know that you have the option to adjust the delivery frequency or postpone it anytime. We’d be happy to help adjust your subscription to a schedule that works best for you. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.

Response from PetLabCo.Nov 23, 2025

Hello Esther, Thank you for letting us know. We’re sorry to hear that your package was left at your door without a doorbell ring. We understand how important proper delivery notifications are, and we appreciate you bringing this to our attention. We’ll also make sure to share this feedback to help improve future deliveries. You may also reach out to your local courier directly so they can address this matter on their end as well. Best Regards, PetLabCo.

Response from PetLabCo.Nov 23, 2025

Hello Linda, We’re sorry to hear about the trouble you’ve had with stopping your subscription, and I understand that you no longer need the product. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Nov 24, 2025

Hi Supraja, We're sorry to hear your dog had this experience. We never like it when our pups feel less than wonderful. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. Could you kindly provide your Order ID so we can look into this for you? Thank you. Best regards, PetLabCo.

Response from PetLabCo.Nov 24, 2025

Hello Mark, We're happy to hear that our timely subscription service met your needs and that the product is contributing positively to Rio's dental health. Thanks for your great feedback! Best Regards, PetLabCo.

Response from PetLabCo.Nov 24, 2025

Hello Jesse, We appreciate you taking the time to share your positive experience. We're glad the service was helpful and prompt for you. Best Regards, PetLabCo.

Response from PetLabCo.Nov 23, 2025

Hello Jolie, We're happy to hear that you had a positive experience with our quick delivery, notifications, and customer service. We appreciate you recommending us and value your feedback. Best Regards, PetLabCo.