PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing13,463 approved reviews, newest moderated first
Deborah W.
Fast delivery. Still waiting to see if the bites work.
Response from PetLabCo.Nov 23, 2025
Hello Deborah, Thank you for your feedback! We’re glad your order arrived quickly. We hope your dog enjoys the bites. Best Regards, PetLabCo.
JOSHUA C.
My delivery was left by mailbox, neighbors dog's chewed it up!!!
Response from PetLabCo.Nov 24, 2025
Hello Joshua, We’re sorry to hear that your delivery was damaged by a neighbor’s dog after being left by the mailbox. We completely understand how frustrating this situation must be. While we don’t have control over where couriers leave packages, damage caused after delivery is outside of our scope. However, we still want to make sure your dog gets their product. Our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.
Andrea
UPDATE! I received a call from PetLab Co. today. They were very concerned about my pups and told me that a full refund for all the product is coming. So, while their online form is terrible, they took the time to call. Very impressed. They will get a 3 until the return comes in. OLD POST I am very unhappy with PetLab Co.'s Dental Powder and with PetLab Co. in general. I purchased some and my pups developed diarrhea. I stopped using. They were fine. Tried it again, and same thing--diarrhea. I canceled a subscription, only to have them charge my credit card for $56.00. I have attempted to get a return number as I now have two more containers of this stuff. No responses to my online request to fix this and get a return number. No response to my email and they never answer the phone. PeLab Co. -- do better for your customers. My order number is #11644614 if you want to do the right thing and communicate with your (former) customers. It would be a lot easier if I could just send back the order and have you credit my card than having to waste my time posting this. TERRIBLE - nonexistent customer service.
Response from PetLabCo.Nov 24, 2025
Hi Andrea, We're truly sorry to hear you and your pups had this experience. We are committed to providing beneficial products for dogs and would never sell anything that could potentially harm them. One of our Customer Experience team members will be reaching out to you directly to help get this sorted — including looking into the charge, your cancellation, and providing the return details you’ve been trying to obtain. We deeply appreciate your patience, and we're truly sorry you’ve had to spend your time chasing this. We’ll make sure you get the support you need. All the best, PetLabCo.
FARLEY A.
Good communication and it was well packed.Great
Response from PetLabCo.Nov 23, 2025
Hello Farley, We're glad you had a great experience with our communication and packaging. Thank you for your positive feedback; it means a lot to us. Best Regards, PetLabCo.
Angela S.
I HAVE TYRED TO CANCEK MY SUBSCRIPTION NUMEROUS TIMES I AM STILL VEING CHARGED AND HAVE NO DOGS!!!!
Response from PetLabCo.Nov 23, 2025
Hello Angela, We’re very sorry to hear that you’re still being charged after attempting to cancel your subscription. Could you please let us know how you processed the cancellation? Please note that subscriptions can only be canceled through our customer portal, where you can also check whether your subscription is still active. You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
Stacy C.
Not truly sure what happened during our last shipment - But, we received it alot later than usual. Thank you!
Response from PetLabCo.Nov 23, 2025
Hello Stacy, Thank you for your feedback! We’re sorry to hear that you’re receiving more than you expected. Please know that you have the option to adjust the delivery frequency or postpone it anytime. We’d be happy to help adjust your subscription to a schedule that works best for you. Best Regards, PetLabCo.
Josephine K.
Got them quickly
Response from PetLabCo.Nov 23, 2025
Hello Josephine, Thanks for your feedback! We’re glad to hear your order arrived quickly. 🐾 Best Regards, PetLabCo.
Paul S.
I have too many supplies. Please discontinue the delivery immediately
Response from PetLabCo.Nov 23, 2025
Hello Paul, Thank you for your feedback! We’re sorry to hear that you’re receiving more than you expected. Please know that you have the option to adjust the delivery frequency or postpone it anytime. We’d be happy to help cancel your subscription. Our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.
