PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 21, 2026

Hi Yvonne, We are sorry to hear your pup hasn’t seen results yet. It’s important to note that supplements can take up to 3 months to see full potential benefits. While some dogs may begin to experience positive changes within the initial month, others may see benefits during the third month and onwards. Each dog is unique, and therefore, the timeline for optimal benefits may vary. We recommend allowing the supplement sufficient time for your dog to fully reap its benefits. If you have further questions or need additional assistance, please don't hesitate to reach out at [email protected]. Warm regards, PetLabCo.

Response from PetLabCo.Jan 21, 2026

Hi Lei, We’re truly sorry to hear that the results weren’t what you were hoping for. While supplements can take up to three months of consistent use to show their full potential, we also understand that every dog is unique and may respond differently. What works well for some pups may not be the right fit for others, and that’s completely okay. We appreciate you giving the product a try and taking the time to share your experience. Your feedback means a lot to us and helps us continue improving for both pets and their owners. All the best, PetLabCo.

Response from PetLabCo.Jan 21, 2026

Hi Mary, We're sorry to hear that the cap arrived broken and is leaking. We will investigate this issue for you. You’ll hear from someone on our Customer Experience team shortly — they’ll make sure this is taken care of. Thank you for allowing us to make this right. Warm regards, PetLabCo.

Response from PetLabCo.Jan 21, 2026

Hi Gail, We truly appreciate your honest feedback. Please know that you always have the option to pause or move your next auto-ship order if you don’t need a refill yet, based on your dog’s needs. This can be done easily through our customer account portal, or you’re always welcome to reach out to us through the “Contact Us” page on our website, and we’ll be happy to help. We also want to share that supplements can take up to 3 months to show their full potential benefits, so giving it that third month is a great approach. We’re glad to hear you’ve found a way to help him take it comfortably. Thank you again for your patience and for giving the product a fair try. 
 All the best, PetLabCo.

Response from PetLabCo.Jan 21, 2026

Hello Roy, We are sorry to hear that your pup is not a big fan of the chews. We understand that every dog is unique—especially when it comes to their taste buds. Here are a few tips that often help picky eaters enjoy their chews: add a little Xylitol-free peanut butter, wrap the chew in cheese or a thin piece of their favorite meat, place a bit of plain yogurt on it, or mix it with their favorite food or treat. Please keep in mind any allergies or sensitivities your dog may have, and if you have further concerns, we recommend checking with your vet. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Jan 21, 2026

Hello David, We’re so sorry to hear about the loss of your dog. Please accept our deepest condolences during this difficult time. A member of our team will be reaching out shortly to assist you with canceling your subscription and ensuring no further shipments are sent. Best Regards, PetLabCo.

Response from PetLabCo.Jan 21, 2026

Hello Donna, We're happy to hear that our communication about your order was helpful. It's great to know your dogs enjoy the product! Thanks for your positive feedback. Best Regards, PetLabCo.