PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 30, 2026

Hi Bonnie, We're sorry Buddy isn't enjoying the ProBright Advanced. You might find it helpful to sprinkle a little water on his dry food to help mix in the powder, or simply stir it into wet food. Another option is to add some of his favorite treats, like peanut butter, cheese, or yogurt—just be sure to keep an eye out for any allergies or sensitivities he might have. All the best, PetLabCo.

Response from PetLabCo.Jan 29, 2026

Hi James, We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.

Response from PetLabCo.Jan 29, 2026

Hi Rebecca, We appreciate your feedback and are sorry the ProBright doesn't have a scoop and instructions. We strive to provide the best support possible, but due to high volumes of inquiries, wait times can sometimes be longer than we’d like, and we’re sorry about this. We’re here to help and would love to assist further. Could you please provide your Order ID? Best regards, PetLabCo.

Response from PetLabCo.Jan 29, 2026

Hi Greg, We're sorry to hear you and your dog had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. All ingredients are also reviewed to ensure they are included at the right levels, providing only the best for dogs. We would like to investigate this further. Could you please provide your order ID/number? Warm regards, PetLabCo.

Response from PetLabCo.Jan 29, 2026

Hi Janett, We are so sorry your order did not arrive. The carrier said they delivered your package at the Door/Yard on January 18th. We would like to investigate the issue for you. We’ll make sure one of our team members reaches out personally to assist and get this resolved for you. We truly appreciate your patience. Warm regards, PetLabCo.

Response from PetLabCo.Jan 29, 2026

Hi there, We're happy to hear that our product helped with your dog's breath! We're so grateful for your feedback! It's feedback like yours that makes our day. All the best, PetLabCo.

Response from PetLabCo.Jan 28, 2026

Hi Troy, We appreciate you bringing this to our attention. Please know that we never enroll customers into a subscription unless it was selected at checkout. That said, a dedicated member of our customer care team will be reaching out to help you with this directly. Your patience means a lot — thank you. Warm regards, PetLabCo.

Response from PetLabCo.Jan 28, 2026

Hi Jasmine, We're sorry to hear that you haven't seen improvements after using our product. We would like to learn more about your dog's experience. Could you kindly provide your Order ID/number to us? Thank you. Best regards, PetLabCo.