PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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yoya J.
Good delivery
Response from PetLabCo.Sep 23, 2026
Hello Yoya, Thank you for your feedback! We’re happy to hear that your order was delivered smoothly. We truly appreciate you choosing PetLabCo.® and hope you and your pup enjoy the products! 🐾💙 Best Regards, PetLabCo.
Carole R.
Sending extra bottles!
Response from PetLabCo.Sep 23, 2026
Hello Carole, Thank you for your feedback! We’re sorry to hear that you’re receiving more than you expected. Please know that you have the option to adjust the delivery frequency or postpone it anytime. We’d be happy to help adjust your subscription to a schedule that works best for you. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.
Kip
I got prebiotic powder to hopefully improve my dog's breath. It does help a lot, and he eats it. I have way too much and it keeps coming and I was looking but got sent here somehow....hmm
Response from PetLabCo.Sep 23, 2026
Hello Kip, Thank you for sharing your experience! We’re so glad to hear that the prebiotic powder has made a positive change to your pup. We completely understand how frustrating it can be to receive more product than you need. You can adjust your delivery frequency or postpone future shipments at any time. If you need help updating your subscription, our team would be happy to assist! In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know. Kind regards, PetLabCo.
Betty Jo A.
I love the product but for financial reasons I need to stop my order for a couple of months thank you
Response from PetLabCo.Sep 22, 2026
Hi Betty Jo, We are so happy to hear you are enjoying the product and are sorry to hear about your financial situation. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login Someone from our Customer Experience team will also follow up with you shortly to provide support. Thank you! Regards, PetLabCo.®
Ryan M.
Ordered the trial, cancelled before the next auto-ship, it still shipped. The email address they provide for customer care gets a bounceback.
Response from PetLabCo.Sep 22, 2026
Hi Ryan, We are very sorry to hear about your experience. That is certainly not what we want for our customers. We would love the opportunity to look into this further. If you are open to it, please respond to the request we have sent. If you would prefer, you can also reach our team here: Email: [email protected] Phone: +44 808 189 1674 Our contact information can be found on our website here: https://www.petlabco.co.uk/contact-us and on the product label. We hope to hear from you soon! Regards, PetLabCo.®
RICK L.
Everything was great as usual. Thank you..... Rick Long
Response from PetLabCo.Sep 22, 2026
Hi Rick, We are thrilled to hear that! Thank you so much for sharing your experience. We appreciate you being a part of our community. Regards, PetLabCo.®
customer
Delivered on time
Response from PetLabCo.Sep 21, 2026
Hi there, Thank you for your 5-star review! We are delighted to know our deliveries are arriving on time. That's the type of service we strive for! Kind regards, PetLabCo.®
N/A N.
There’s no way to cancel the subscription.
Response from PetLabCo.Sep 22, 2026
Hi there, We are sorry to hear about your experience. You can cancel your subscription at anytime from your account portal here: https://account.thepetlabco.com/login If you have never logged in before, you will need to first sign up using the same the email address you used when making the purchase. Of course, we can also cancel this for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Regards, PetLabCo.®
