PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Feb 13, 2026

Hi Tina! Thank you for bringing this to our attention. We’re sorry for the inconvenience caused by the duplicate shipments and charges. We completely understand your concern, and we want to make sure this is resolved as quickly as possible. A member of our team will be contacting you shortly to review your account, cancel the extra shipment, and ensure your subscription is set up correctly moving forward. Regards, PetLabCo.

Response from PetLabCo.Feb 13, 2026

Hi Carlos! Thank you so much for your kind review! We’re really glad to hear you’re satisfied. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. We’re always happy to help. Regards, PetLabCo.

Response from PetLabCo.Feb 13, 2026

Hi Sherry, We are thrilled to hear about your experience so far! Thank you so much for sharing your feedback with us. Regards, PetLabCo.

Response from PetLabCo.Feb 13, 2026

Hi Scott, We’re so very sorry for your loss. We understand how difficult it can be to receive reminders during such a painful time, and we sincerely apologize for any distress this may have caused. A member of our team will be reaching out to you shortly to assist and make sure everything is taken care of. Please accept our deepest condolences, and don’t hesitate to let us know if there is anything else we can do to support you. Regards, PetLabCo.

Response from PetLabCo.Feb 13, 2026

Hi Angelina, We’re very sorry to hear about your experience and understand how frustrating this situation must have been. After reviewing your account and message history, we can confirm that your subscription was canceled and a refund was issued at your request. We also sincerely apologize for the fulfillment errors you encountered. This is not the experience we want for our customers. Your feedback has been escalated to the appropriate teams. If there is anything further we can do for you, please feel free to reach out to us directly. We are here to help. Regards, PetLabCo.

Response from PetLabCo.Feb 13, 2026

Hi Nancy, We are very sorry for your loss, and we truly apologize for any distress these shipments may have caused during such a difficult time. After reviewing our records, we were not able to locate a prior cancellation request associated with your account, but we absolutely want to make this right for you. A member of our team will be in contact with you shortly. Regards, PetLabCo.

Response from PetLabCo.Feb 13, 2026

Hi Loki! Thank you so much for your wonderful feedback! We are thrilled you are seeing the benefits of being on a subscription. Please don't hesitate to reach out should you need anything. We are always happy to help. Thank you for being a part of our community! Regards, PetLabCo.

Response from PetLabCo.Feb 13, 2026

Hi Sig! Thank you for bringing this to our attention. We’re sorry for any inconvenience this may have caused. We understand how important it is for packages to be placed securely and out of sight. We will share this feedback with the delivery carrier so they can take extra care with future deliveries. If there is anything else we can assist you with, please feel free to let us know. Regards, PetLabCo.