PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kenneth T.
Flower is very happy with your product. She takes it every day. Her stool is very well. Solid doesn't seem to have any kind of problems with her stomach. She's one very happy dog.
Response from PetLabCo.Sep 29, 2026
Hi Kenneth, We are absolutely delighted to hear that Flower is doing so well! It's wonderful to know she's enjoying it daily. A happy dog makes us happy too! Thank you for being a part of our community. Warm regards, PetLabCo.®
Lucy
the cat stuff worked amazing for my cat
Response from PetLabCo.Sep 29, 2026
Hi Lucy, Thank you so much for sharing your positive experience. We are so happy to hear you are seeing the benefits for your cat. We appreciate you being a part of our community! Regards, PetLabCo.®
philip D.
They don't care about your pets health had some probiotic chews opened tub and was contaminated with small caterpillars got no response at just sorry if we can help contact us no compensation at all rubbish keep away if you value your pets health
Response from PetLabCo.Sep 29, 2026
Hi Philip, We are very sorry to hear about your experience, as this is not what we want for our valued customers such as yourself. We take your concerns seriously. We see that you have been in touch with a member of our Customer Experience department, and a refund has been issued. It will reflect on your method of payment in no more than 10 business days. We truly appreciate you bringing these concerns to our attention. Our team is working to investigate this, and we will be in touch if we need further information. In the meantime, please let us know if there is anything at all that we can do to further assist you. We are here and happy to help. Best regards, PetLabCo.®
linda W.
Great so far
Response from PetLabCo.Sep 29, 2026
Hi Linda, Thank you so much for your kind words! We are so happy your experience has been great so far. Thank you for being a part of our community! Warm regards, PetLabCo.®
Lorela
Extremely disappointed – didn't clean my dog's teeth at all I bought this product with high hopes that it would help clean the plaque and tartar build-up on my dog's teeth, but I am very disappointed with the results. I followed the instructions religiously every single day for over two months, yet my dog's teeth haven't cleaned up at all. The buildup is still completely there, and there has been zero improvement in his breath or dental hygiene. Given the high price, I expected at least some noticeable difference, but it turned out to be a complete waste of money. I will not be purchasing this again and definitely would not recommend it to other pet owners.
Response from PetLabCo.Sep 29, 2026
Hi Lorela, We are sorry to hear that you have not seen the desired results, and we completely understand your frustration. Supplements can take up to 90 days of consistent use to truly see their potential benefits. We want to be transparent that our product is not intended to replace professional dental cleanings or teeth brushing, it is designed to support overall oral health and help slow the buildup. Every dog is different too; factors like genetics, diet, saliva composition, and the rate of tartar accumulation can vary greatly from pup to pup, which can impact how well the product works for each individual. For dogs with higher levels of buildup, professional cleanings will always remain an important part of their dental care routine. We'd love the opportunity to assist you with this further! Our team has reached out to you, and we hope to hear back from you soon. Warm regards, PetLabCo.®
terenshaw
Wei packaged. Arrived before I was out of the last container.. Happy healthy dog.
Response from PetLabCo.Sep 29, 2026
Hi there! We are thrilled to hear your package arrived in a timely manner. We know how important this is when it comes to your dog's supplements. Thank you for being a part of our community! Regards, PetLabCo.®
Marie G.
The reason I gave you such a low market because you don't understand a customer when she tells you to stop. I've got a 12 month supply now thanks to you. I'm not paying for it anymore. You cancel this or I will report you.
Response from PetLabCo.Sep 29, 2026
Hi Marie, We are so sorry you have had this experience. That is certainly not what we want for our customers. We were unable to locate any cancelation requests from you to any of our support channels. Our team can be reached here: Phone: 1-866-473-8522 Email: [email protected] You can find this information both on our website and the product label. We also offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in. Here’s the link for your convenience: https://account.thepetlabco.com/login Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
Manny T.
Great Price for my loving dog 🐶
Response from PetLabCo.Sep 29, 2026
Hi Manny, We're so happy to hear that you found our products to be available at a great price for your beloved dog! We appreciate you sharing your positive experience with us. Best regards, PetLabCo.®
