PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Robert M.
It was delivered!
Response from PetLabCo.Apr 17, 2026
Hi Robert, Thank you for your feedback. We are happy to hear your order was delivered! In the future, please do not hesitate to contact us if any questions or concerns arise. Best regards, PetLabCo.®
Shelby T.
I’ve noticed a decrease in my dogs paw licking. And the customer service is out of this world. Or at least the guy who helped me the other day is. So. Great product my dogs actually enjoy and will eat but also have great employees.
Response from PetLabCo.Apr 17, 2026
Hi Shelby, thanks for taking the time to leave this review. We are so happy to hear your dog has been doing well. We are always here to help, so please reach out if you have any questions or concerns! Best regards, PetLabCo.®
Ginger S.
My dog will not eat his food when I add the dental powder to it. I have about 10 or 12 jars now and cannot stop being charged for another one each month. Please cancel my subscription! I called, but you still keep sending it.
Response from PetLabCo.Apr 17, 2026
Hi Ginger, thank you for giving us this feedback. We're sorry to hear about the excess product you have and that your dog has not been enjoying it. We have reached out via email to assist you further. We hope to hear back soon. Best regards, PetLabCo.®
Cheryl D.
fast shipping. easy to order.
Response from PetLabCo.Apr 17, 2026
Hi Cheryl, thank you for your feedback. We are happy to hear your order arrived quickly! In the future, please do not hesitate to contact us if any questions or concerns arise. Best regards, PetLabCo.®
Karen G.
I had an amazing experience with this company. They responded very quickly, first through an automated system and then with a real person who reached out to me by email. They took care of everything, canceled my order, and refunded my money without any issues. Everything felt easy, clear, and very professional. I really appreciate how smoothly everything was handled. It gave me peace of mind, and I would definitely recommend them.
Response from PetLabCo.Apr 17, 2026
Hi Karen, thanks for taking the time to leave this review. We're glad to hear you had a positive experience. We're always happy to help so please feel free to reach out anytime with questions or concerns. Best regards, PetLabCo.®
ALLAN T.
Fast, efficient delivery. I would have gone for the extra bonus offers (as I have done in the past on a few orders) but the shipping bags have not been large enough. I lost three tubs in a shipment that had 6 tubs in the same bag that I normally get 3 delivered in. the bags don't have enough room to seal when they get overloaded. PetLab came good on the missing tubs but it is not an experience I wish to repeat.
Response from PetLabCo.Apr 17, 2026
Hi Allan, thank you very much for sharing your experience, we will share this feedback with the team. Please feel free to reach out with any questions, as we're always happy to help. Best regards, PetLabCo.®
Mark K.
I just happened to be leaving my house when the delivery driver pulled up. He was very nice and polite. Handed me the package took a picture of me with the package and headed out. Quick and professional
Response from PetLabCo.Apr 17, 2026
Hi Mark, We're happy to hear that your delivery experience was quick and professional. We appreciate you taking the time to share your positive feedback about our service. Best regards, PetLabCo.
Nancy L.
I received a probiotic chew for my dog an,d it was so hardthat I could not cut it with scissors. I called Petco and with no hesitation, you sent another bottle that was what I needed so my dog could chew it. I also received 3 bags of salmon bites for my inconvience with I did not expect. I would highly recommend Petco Lab to anyone who has a pet and lookiing for good quality meds and treats. Thank you for understanding and helping me resolve this issue. You have a customer for the life of my dog. Thank you.
Response from PetLabCo.Apr 17, 2026
Hi Nancy, We're happy to hear that we could resolve the issue with the probiotic chew and that your dog can now enjoy it. We appreciate your recommendation and are committed to providing quality products for your pet's needs. Thank you for your feedback! Best regards, PetLabCo.
