PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

13,463 approved reviews, newest moderated first

Nadene M.
Apr 20, 2026
Prompt service
Prompt service. Canadian product. Not sure if it is indeed working because Bella is on meds from the vet because of irritated ears and itchy hot spots. Tried cooking for her, adding your product, Wolf Roots powder and oil. She is a cockapoo, highly strung with anxiety. Didn’t do my research because we always have had large dogs. Love her anyway
Response from PetLabCo.Apr 21, 2026
Hi Nadene, We appreciate your feedback and are glad our service was prompt. We know how concerning skin issues and anxiety can be for your cockapoo. We hope Bella feels better soon and that our supplements can provide her some comfort alongside her vet's recommendation. Best regards, PetLabCo.®
SC
Apr 20, 2026
Great product
Great product! My dogs love it!
Response from PetLabCo.Apr 21, 2026
Hi there, We're so happy to hear that your dogs love our product! Thank you for letting us know about your positive experience; it means a lot to us. Best regards, PetLabCo.®
Margaret F.
Apr 20, 2026
The product is great and always on time.
The product is great and always on time.
Response from PetLabCo.Apr 21, 2026
Hi Margaret, We appreciate your positive feedback and are so happy you are satisfied with our product and prompt delivery. Thank you for your review! Best regards, PetLabCo.®
Suzette D.
Apr 20, 2026
Excellent customer service
Excellent customer service, very easy to order and quick delivery
Response from PetLabCo.Apr 21, 2026
Hi Suzette, We're happy you found ordering easy and our service excellent. It's great to hear you received your delivery quickly. Thank you for your feedback. Best regards, PetLabCo.®
Landis L.
Apr 20, 2026
I’ve been with PetLab for several…
I’ve been with PetLab for several years. I want to delay several subscriptions but no option is available online to do that. I hate to have to cancel it.
Response from PetLabCo.Apr 21, 2026
Hi Landis, We appreciate your long-term loyalty. We're sorry the delay subscription option isn't easily accessible. We value your feedback and will work to improve our online services. Did you try to login into your Customer Account Portal? This helps customers manage their subscriptions. In the meantime, our team will be reaching out to you to provide further assistance. Kind regards, PetLabCo.®
James R.
Apr 20, 2026
GOOD COMMUNICATION
GOOD COMMUNICATION, DELIVERY IS ON TIME.
Response from PetLabCo.Apr 21, 2026
Hi James, We appreciate your positive feedback! We are so happy to hear that you were satisfied with our communication and timely delivery. Thank you! Best regards, PetLabCo.®
Bridgette B.
Apr 19, 2026
Your delivery sucks
The delivery has been thrown into the yard and the dog ate the whole monthly sole. This is the 5 time. There are 2 containers to put deliveries. It's a dog item so obviously there is a dog. One time the pic of delivery has dog next to it. This cannot be healthy
Response from PetLabCo.Apr 21, 2026
Hi Bridgette, We appreciate you bringing this to our attention. We're sorry to hear your delivery was left in the yard and your dog ate it. Our team will be reaching out to you to make this right. Hope to hear from you soon. Kind regards, PetLabCo.®
Mylin W.
Apr 19, 2026
Miracle has been realy helpful today
Miracle has been realy helpful today. He assited me in my undelivered items. This kind of representative should be applauded by your company.
Response from PetLabCo.Apr 21, 2026
Hi Mylin, We're happy to hear that the representative was helpful in resolving the issue with your undelivered items. We appreciate you bringing this to our attention and for your positive feedback. Best regards, PetLabCo.®

PetLabCo.Reviews of thepetlabco.com

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