PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Lynda H.
My dogs love the chews and the itchy ears seam to have stopped. All in all a great experience.
Response from PetLabCo.Apr 21, 2026
Hi Lynda, We're happy to hear that your dogs love the chews! It's great to know that they have seen the great benefits of our supplements. We appreciate your positive experience and feedback! Best regards, PetLabCo.®
Colleen
The quick response
Response from PetLabCo.Apr 21, 2026
Hi Colleen, Thank you for your 5-star review! We're happy to know we provide quick responses. Best regards, PetLabCo.®
Mrs Margaret Townsend B.
I’m so disappointed,I ordered probiotics chew ,one time purchase and my dog would not eat them ,I never subscribed and to cancel the next order petlab.co make it difficult to cancel,you can’t call them ,I feel I have been scammed.Margaret Townsend,
Response from PetLabCo.Apr 26, 2026
Hello Mrs Margaret, We’re truly sorry to hear about the confusion and that your pup was not a fan of the Probiotic Chews. We understand how frustrating this experience must have been, and we never want you to feel that way. Before completing an order, customers are always able to review whether the one-time purchase or subscription option has been selected. Please note that subscriptions can be managed or canceled through our customer portal, where you can also check the current status of your subscription. You’re also always welcome to contact us directly for assistance with cancellations or any concerns. We offer a “Contact Us” form on our website, which is the fastest way to reach our team. If you’ve had trouble getting in touch with us, we’d be happy to investigate further. Please share your order ID so we can locate your account and assist you right away. Best Regards, PetLabCo.
Sharon M.
I’ve had an excellent experience with PetLab Co. from start to finish. Their customer service has been outstanding—any time I needed support with ordering, the team was responsive, helpful, and genuinely kind. More recently, I had to cancel my subscription after re-homing my Beagle, Rooby, and the compassion and understanding they showed during that process meant a lot. As for the products, they truly deliver. Rooby used to struggle with recurring yeast infections in her ears, and after starting the Probiotic Chews, we saw a significant improvement—they’ve been fantastic ever since. Great company, great products, and most importantly, great people. I wouldn’t hesitate to recommend them.
Response from PetLabCo.Apr 21, 2026
Hi Sharon, We're so glad to hear that you and Rooby had such a positive experience. It means a lot to us that our team could provide support and compassion during the re-homing process. We appreciate you sharing how our products helped Rooby, and we value your recommendation! Best regards, PetLabCo.®
Yolanda P.
Is great help my dogs
Response from PetLabCo.Apr 21, 2026
Hi Yolanda, We're happy to hear that its made a difference in your dogs! Thank you for sharing your positive experience with us; we appreciate it. Best regards, PetLabCo.®
Satisfied C.
I don't like the automated delivery. It's too much too soon and it's hard to remember to delay the delivery for a month.
Response from PetLabCo.Apr 21, 2026
Hi there, We appreciate your feedback and are sorry that our automated delivery schedule was not ideal for you. Managing subscriptions are easy by accessing your Customer Account Portal. In the meantime, our team will be reaching out to you to provide further assistance. Kind regards, PetLabCo.®
JERRY W P.
I have I’ve been trying six months or more for the cancel my subscription and it just keeps coming and coming. I’m ready to turn it over to my district attorney for fraud and theft of money.
Response from PetLabCo.Apr 23, 2026
Hello Jerry, We’re truly sorry to hear about your experience trying to cancel your subscription multiple times, and we understand how frustrating this must have been. This is certainly not the experience we want any customer to have. After reviewing your account, we were unable to locate any previous cancellation requests. If you could share more details about how you attempted to cancel, we’d be happy to investigate this further. For reference, subscriptions can be canceled at any time through our customer portal or by contacting our support team directly. We appreciate the opportunity to look into this and help resolve it for you. We take concerns like yours very seriously and would like the opportunity to make this right as quickly as possible. Our team will be reaching out to you directly to review your subscription, ensure it is fully canceled, and address any billing concerns. Thank you for bringing this to our attention. We appreciate the chance to resolve this for you. Best Regards, PetLabCo.
Atieh B.
Love the product Working with my dogs and delivery is always on time
Response from PetLabCo.Apr 21, 2026
Hi Atieh, We're so happy to hear that you love the product. We appreciate your feedback regarding your dogs and the prompt delivery. Thanks for your support. Best regards, PetLabCo.®
