ThePerfectRugReviews of theperfectrug.com

Making a rug is not rocket science. 1. You take an order. Not hard. 2. You take the money. ( they’re excellent in this area) 3. You make the rug. ( expect to wait and wait and wait…. Expect to deal with a miserable employee in “ customer service”… expect to be given 100 reasons why your rug is taking months and months to make….) expect to be told I don’t care by the company in 100 different ways… 4. You deliver the rug. ( the tricky part. Don’t pay for white glove service as it doesn’t exist but you’ll pay for it) 5. Expect your rug lying in your driveway one morning having just been dropped there. Obviously making rugs is too hard for them poor souls. You’d be better off buying at IKEA. Honestly the quality is better and you get it in a reasonable amount of time. My driveway drop off took almost four months. It said weeks. It was nearly four months. If you’re not in a hurry and want to be tortured then this is the perfect rug company for you!

We have ordered several rugs from The Perfect Rug and all have exceeded our expectations. The rugs are truly perfect! Thanks so much!

Our rugs are perfect! Customer- friendly website, complete selection of samples, trim and backing, easy to order, secure packaging and wonderful customer service! I've shared with family and friends and can't wait to order more! Thank you very much for your exceptional products and service!

Beautiful rug. Very impressed by the way it was wrapped up and delivered.

I love The Perfect Rug Company and have never had any issues. The large rug for my master bedroom arrived and appears in good shape and good quality. However, the "white glove service" (that was not cheap) was not white glove at all. In fact, the trucking company called me while I was out of town and delivered it to the outdoor/front side of my garage and left a message that they left it there. My husband dragged it into the garage but now I need to hire someone to bring it in and lay it under my bed in my master bedroom. I thought that was supposed to be "white glove service" as that has been the case for every other company in the past. Bummer..,,.

I loved the ordering process and I really like my rug. The huge delay in delivery was disappointing but I’m not letting that effect my rating as the delivery facility is in California and the state is a disaster these days.

Our rug is lovely. The workmanship is impeccable. The materials are as pictured and as in the sample we ordered. It is exactly as we had hoped it would be. The reason for the 4 rather than 5 star review is that not only did the rug take three times as long as promised - it was nearly impossible to get updates. The customer service folks are 'in a different location' than the manufacturing facility and could not get answers as to production delays. The delivery itself took more than two weeks. But these are extraordinary times - and we WILL order again from Perfect Rug. We love our rug!

Absolutely gorgeous rug. Beautiful addition to our house. The rug feels soft underfoot, the edging complements it perfectly. The rubber coating on the back functions as a rug pad perfectly. We had to include a seam given the rugs length (for a hallway runner) and it’s so subtle I can barely see it. I struggled for years finding a custom rug that would fit our narrow upstairs hallway and am so happy with this purchase. I highly recommend!!