ThePerfectRugReviews of theperfectrug.com

The rug I ordered is a perfect fit for my high traffic mud room. With the help of customer service, I chose an indoor/outdoor material that should be easy to care for and clean. I knew that I would have a seam in this rug, but was disappointed that they placed it near the center of the rug instead of near one of the edges as requested. I had wanted to hide the seam under a bench. I has hopeful that the seam would flatten out and be less visible, but it still puckers up on one side. Otherwise I could not be happier with this rug and mat and how it beautifully covers an old worn, cracked and stained cement surface. Thank you!

The rug is just the right size because we were able to order it custom. It was nice to be able to get swatches so that we could make a good choice. And it looks great in our room. The quality is good. The only reason I gave four instead of five stars is that for some reason that was not explained, the delivery did not happen when we expected it to and it took quite a few weeks longer to get it than we originally thought.

I loved the ordering process and I really like my rug. The huge delay in delivery was disappointing but I’m not letting that effect my rating as the delivery facility is in California and the state is a disaster these days.

Our rug is lovely. The workmanship is impeccable. The materials are as pictured and as in the sample we ordered. It is exactly as we had hoped it would be. The reason for the 4 rather than 5 star review is that not only did the rug take three times as long as promised - it was nearly impossible to get updates. The customer service folks are 'in a different location' than the manufacturing facility and could not get answers as to production delays. The delivery itself took more than two weeks. But these are extraordinary times - and we WILL order again from Perfect Rug. We love our rug!

The rug I received is exactly the dimensions I requested (their software documenting what you want is excellent). And exactly the fabric I specified from their samples. Very THICK, high quality all nylon commercial rug, with the latex non-slip backing I paid extra for. No surprises. Well done. Getting the samples in the first place was a bit of a chore: they kept sending those to the wrong address. So after I called them and emailed them a couple of times, they got that straightened out and resent me the samples at no charge. Much appreciated. This is the tail end of the Covid pandemic, so I am sure that had something to do with their administrative issues. But the bottom line: they delivered exactly what I ordered in excellent condition and of high quality. If you YOU cannot find a rug that is a color or pattern you want, or the exact size you want, this is the ONLY place I found on the planet that will provide you with a huge number of options and make and deliver your rug for you to enjoy the rest of your life.

The latex backing is giving off an odor. I hope it will dissipate soon. Even though I used the sample rug piece and latex backing that was sent to me to confirm my door would slide over it easily, when received today, there is a drag under the door. I'm hoping it will lie flatter as it is walked on and this will no longer be an issue.