ThePerfectRugReviews of theperfectrug.com

I love The Perfect Rug Company and have never had any issues. The large rug for my master bedroom arrived and appears in good shape and good quality. However, the "white glove service" (that was not cheap) was not white glove at all. In fact, the trucking company called me while I was out of town and delivered it to the outdoor/front side of my garage and left a message that they left it there. My husband dragged it into the garage but now I need to hire someone to bring it in and lay it under my bed in my master bedroom. I thought that was supposed to be "white glove service" as that has been the case for every other company in the past. Bummer..,,.

Hi-I have been meaning to call. I understand my runner is 16' long and after 12' there would be a seam. HOWEVER, I did not expect seam to be so obvious. I have other carpets in my home that have seams and they blend well. This one is sorta glaring? The rug itself is beautiful. I ordered 3 total, 2 3x2 pieces by doors and one long runner for a total of over $1200.00. Any advice on minimizing the seam?

After a significant delay of two months (due to Covid slowdown), I finally received my rug. The yarn color used for the serged border was nothing like the physical sample yarn that was provided. While I understand dye lots can vary and exact color matches are not guaranteed, the color was very pink and clashed with the rug. It was just very disappointing because otherwise, the rug itself is very nice. Samples should be updated as dye lots change so the appropriate color can be selected by the consumer. Alternaively, multiple samples from different dye lots should be provided/requested to show the range that might be used. Had I known I the pink version was a possibility, I would not have selected that color at all.

While I am ultimately happy with the product received, I am very unhappy with the service that I received. ThePerfectRig.com delayed my order by over a week and did not honor the order timing provided on their website. In addition, the communication from ThePerfectRig.com was terrible and I had to call numerous times to get my order updates. When calling, whoever was picking up the phone for ThePerfectRig.com was always clearly unhappy that I was calling to get my order status. While they were never rude or unprofessional, they always seemed annoyed that I was inquiring about why my order was delayed.