ThePerfectRugReviews of theperfectrug.com

I ordered a rug from The Perfect Rug, and let me tell you, the customer service was next-level amazing. I spent a solid chunk of time on the phone with one of their reps, and she was a saint. She walked me through every possible option, patiently guided me through my ever-changing opinions, and even gave me her personal favorites like we were two friends picking out outfits for a big event. If there was a Customer Service Olympics, she’d be taking home gold. Now, the rug itself? Absolutely gorgeous. It’s everything I wanted—except for one tiny little issue: I have cats. And I specifically wanted something that wasn’t looped because, as any cat owner knows, looped rugs are basically scratching posts that cost a mortgage payment. The rug is wool (yay!), but it’s also looped (boo!), meaning my cats are now in a daily battle to dismantle my expensive new floor décor like tiny, furry demolition crews. That said, if you don’t live with professional fabric destroyers, this rug is stunning and totally worth it. And even with my cat-induced crisis, I’d still order from them again just because the service was that good. Highly recommend! Just maybe double-check the loop situation if your pets are little agents of chaos.

Six weeks later - still no rugs with different story every time I email. The one consistency is their refusal to cancel the delayed order. Do not buy from these guys - terrible customer service.

absolutely the worst service and worst quality of any online purchase i have made. The no return policy on oversized rugs works in this company’s favor. Avoid at all costs

The rug quality is amazing! Everything about the rug was perfect. One comment would be that delivery on rugs over a certain size is a bit lacking. Our rug was just over 13x16 and the carrier just dropped it at the steps. Was extremely difficult to get inside and set. I would recommend a white glove option if the rug is large.

It arrived in time. However, the rug I received is not even close in color to what I ordered. One thing, if the tone is off a bit, but the colors used were not even close. The picture on site were lighter blues, greens, and cream. I received darker greens, greys, and browns. Understand policy and would not complain if they were not so different. The company even knows the color does not match what is on their site. I will never order again.

Rug came out exactly as I ordered. Quick delivery. Excellent quality.

I originally purchased a custom cut rug for our foyer. It was a bit pricey and when delivered I wasn't thrilled with how it looked. I waited to see if it "grew" on me and it didn't. So, I ordered samples from Perfect Rug. I found the one that I liked the best and spent the extra money! I'm thrilled with it. I wish I would have done this first.

I ordered a rug on October 28th. I was told it shipped on November 15th and was given a tracking number. The rug showed delivered to a different address on November 30th. Two weeks later, since it was not my address, I called the company to ask about my rug and was told the address was for the "white glove" delivery service and that they would reach out to me to arrange delivery. I asked for their number, but was told I could not have it. Very frustrating to be out money, not have my rug, and nobody can tell me when it's coming or where it is. I waited for a call or email, but there was none. Then one day the rug showed up dumped on my front porch. Not exactly the white glove service I paid for. I complained to the company, but they have not gotten back to me.