theory11Reviews of theory11.com

It was a great experience because I got support to respond to my question quicker than I expected! Usually you don’t get a response for a day or two everywhere else. Thanks!

Лёгкая покупка новейшей колоды

Beautiful products & great customer service. Definitely one of those companies I actually enjoy purchasing from. :)

I placed an order for two sets of cards that were somehow lost in postal transit. The Theory 11 customer service not only addressed this matter swiftly and with the highest level of professionalism, they also ensured a new order was fulfilled immediately. This company has not only offered the best playing cards, but also an A+ Customer Service!

It's actually a 0 star review. I have had so many issues at all stages of my order it is frankly embarrassing. - Ordered 9/6/25 - Delayed immediately, which I was not notified of - the opposite, I was told it was successful dispatched - After sending email I was told of issues and promised an update, never came despite asking. - Eventually my tracking updated and it was on the way. - UK courier Evri has completely messed up delivery and changed story, from it was delivered to it was lost to the delivery was refused???? - Through all of this Theory 11 has not contacted me or responded to emails. Today is 25/08/25, nearly seven weeks from order. Theory 11, if you are reading this RESPOND TO MY EMAILS. Potential customers, beware of appalling customer service.

Even though UPS said my order was delivered I did not get it. I contacted UPS and they never responded to my claim. I contacted theory 11 and they immediately sent out my order again. It also arrived very quickly. I will definitely order from them again. The products were perfect gifts for my star wars and lotr fan friends.

I either lost or a piece or it wasn’t sent out originally. Either way, Mandy with Theory11 was very quick to reply and very helpful throughout the email process of getting my puzzle piece replaced.

They're helping me purchase a magic props refill