theory11Reviews of theory11.com

Was told to email info for gif card for my grandson which I did…guess email was never seen. Got no answer just thanks for the input

I messaged Theory11 support after noticing print errors in my decks I got from them and they still didn't answer me after 5 days.

I signed up to get a special discount for 1st timers, made a purchase, forgot to add the discount, sent a customer service question about refunding the discount I forgot to add, and within HOURS got a response. Amazing!

I purchased a puzzle from theory 11 and finally got to putting it together. Lo and behold, it turns out there was a piece missing. I figured it was a long shot but I emailed the company to see if it could be replaced by any chance and while they confirmed they could not replace the individual piece, they offered to replace the entire puzzle free of charge. I will admit that I saw the puzzle locally after I purchased it from theory 11 and was a little disappointed because I didn't realize I could have had it sooner. However in retrospect, I am beyond grateful that I purchased it from the company directly. Their customer service has been incredibly fast, polite, and they have gone above and beyond. I look forward to being able to purchase more products from them in the future!

Very good quality playing cards, cheap and durable. And their customer attention its superb. Totally recommended.

Excellent product, excellent customer service.

Really great puzzles and wonderful support team. I recently purchased the Hogwards puzzle by Theory11 - absolutely loved it. Definitely would like to puzzle it again. I had an unexpected issue though, but the support team solved it wonderfully. Will definitely shop here again for presents and further puzzles.

I love getting emails from them and I love to see the cool decks that they make! I really, really, really, hope that they make a Weird Al deck because his tour just ended!